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Black screen crashes during normal operation

DMA2
Newcomer
Newcomer

‎2024-01-10 04:27 PM

I am getting a black screen crash about 30 or 40 minutes into Zoom meetings. This is a recent occurrence - this computer has worked fine for Zoom over the last 2 years.

 

I'm on Windows-11 (i7-11700T) with an NVIDIA graphics processor. I've tried some of the suggestions found through web searches but to no avail. 

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2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2024-01-10 10:20 PM

Hello,

 

Is the computer overheating?

Is it running out of system resources?


it seems odd that it crashes after a set period of time.

 

Regards

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DMA2
Newcomer
Newcomer
In response to Frank_TB

‎2024-01-11 08:19 PM

Frank_TB -- good suggestion! I relocated the computer so it would be better cooled and, on the basis of a single test, that could be it. Past tests always crashed in less than an hour. I just did a test in the relocated position and it ran three hours with no problems. It's only one test, but encouraging!

 

Thanks!

 

 

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