Black rectangles when sharing screen

Forum|Forum|2 years ago
August 17, 2023
2 replies
19 views

Hello, group, first time that I write here. I'm having trouble sharing a screen in a zoom meeting. Participants see obstructing black rectangles on the screen. I honestly don't know what to do anymore. Here I attach an image.

Screen sharing

Best answer by HOST_A1

While you are at the meeting, switch between these options until the problem disappears.

What you called as problem, was my ‘goal’.

so, i suppose that clicking at legacy operating systems would not be he solution for you.

R

rn-zm

Community Manager

Hi @key12de welcome to the community! I believe the setting 'capture with window filtering' is what is showing these.

On the desktop client go to Settings > Share Screen > Advanced > Screen Capture Mode and select 'Auto' to see if that helps?

H

haesoljohn

Newcomer

What if it didn't work..?! What next step I can try to solve the black screen problem then..?!

Thanks for your help in advance one again ..

R

rn-zm

Community Manager

Dear @RN52_2 ,

I just have enabled an option for TCP connetion, but didn't work.

Sorry to share my struggling experience once again.

Best,

John.

Hey @haesoljohn no worries! Let's disable this 'TCP Connection', and re-focus on the screen capturing modes, I think this is where we need to focus on for our solution.

Let's go back to the Screen Capture mode under your Share Screen > Advanced settings. What option do you have selected?

Could you attempt to select the following, please select the capture mode before starting a meeting for the settings to be applied.

If you have hardware acceleration on, please turn this off and please re-test with these two screen capture modes:

Select "Capture with window filtering"
Select "Secure share with window filtering"

Let's test both methods. After testing the two methods, with hardware acceleration off, does either or the screen capturing methods work?

H

HOST_A1

Newcomer

After 3 or 4 August, THE SAME PROBLEM HAPPENED TO ME.

I had it set as the gentleman above (i wanted it that way), but suddently, MY PARTICIPANTS could see everything I had over the shared screen content. is this a bug? I now changed it to "Legacy operating systems' and it works.

SO SO SO FRUSTRATING. If anything like that happens again I'm going away from Zoom.

charge me 5-10 dollar more/month, but give me customer support........!!! Not everyone has the time to learn evreything about zoom meetings................