Black/Grey lines across my screen when video is turned on

[ppp19]

I am using a MacBook. After updating the latest zoom version, I get this grey/black lines across my screen when I turn on the video. There is nothing wrong with my camera lens i.e. I do not have these lines in other video conferencing platforms.  I have reinstalled Zoom a few times, and also updated my iOS to Big Sur 11.5.2

This problem has been around for the past two weeks. 

Please advise. Thank you.

[StephanieAshe]

When experiencing these issues, have you gone onto other tabs and experienced the same issue? Or just on Zoom???

[ppp19]

Just Zoom. Other video conferencing platforms, my screen is clear. No lines, so nothing wrong with the camera. Only Zoom. 

[shruja27]

i am facing the exact same problem

[ppp19]

In fact I have just updated zoom again. I am tempted to reinstall zoom again. I have done it twice. 

[EllieMa]

Hi, I've had the same issue with my Zoom since. thelast update. I updated again with today's most recent update and still had the same problem. The lines only appear on Zoom not when I use my camera anywhere else. I checked my settings in Zoom, on the MacBook, and uninstalled and reinstalled Zoom from my device. I was able to go back to an older version of Zoom and that took off the lines but it also meant I couldn't do anything else on Zoom like share screen or move people into break out rooms.  

[JoCScott]

I have this exact same issue too. Has anyone resolved it?

[Ellie3 · Accepted solution]

I had this issue after the update. But toggling off the 'enhance my appearance' setting fixed it for me 🙂

[ppp19]

THANk YOU Ellie3! IT worked !!!! I so wanna give you thank-you hug you! 😍😍😍

[juliagli]

Thank you!!!!!!! I've been fighting with this for days and your solution was on spot. Million times thank you!!!

[IPWadmin]

Glad this worked for you.  I on the other hand don't have the option to turn off enhanced.  Weird.