Black/Grey lines across my screen when video is turned on

Forum|Forum|4 years ago
August 16, 2021
3 replies
2 views

I am using a MacBook. After updating the latest zoom version, I get this grey/black lines across my screen when I turn on the video. There is nothing wrong with my camera lens i.e. I do not have these lines in other video conferencing platforms. I have reinstalled Zoom a few times, and also updated my iOS to Big Sur 11.5.2

This problem has been around for the past two weeks.

Please advise. Thank you.

Best answer by Ellie3

I had this issue after the update. But toggling off the 'enhance my appearance' setting fixed it for me 🙂

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StephanieAshe

Newcomer

When experiencing these issues, have you gone onto other tabs and experienced the same issue? Or just on Zoom???

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ppp19Author

Newcomer

Just Zoom. Other video conferencing platforms, my screen is clear. No lines, so nothing wrong with the camera. Only Zoom.

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shruja27

Newcomer

i am facing the exact same problem

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EllieMa

Newcomer

Hi, I've had the same issue with my Zoom since. thelast update. I updated again with today's most recent update and still had the same problem. The lines only appear on Zoom not when I use my camera anywhere else. I checked my settings in Zoom, on the MacBook, and uninstalled and reinstalled Zoom from my device. I was able to go back to an older version of Zoom and that took off the lines but it also meant I couldn't do anything else on Zoom like share screen or move people into break out rooms.

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JoCScott

Newcomer

I have this exact same issue too. Has anyone resolved it?