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Newcomer
Carol10
Newcomer
January 22, 2023
Question

Basic Plan merge with Pro Plan

  • January 22, 2023
  • 2 replies
  • 4 views

I recently merged my Basic Zoom Plan account with a Pro Zoom Plan account, but I am still restricted to 40 minute meetings and it still says I have the Basic Plan? How can I verify that my account is now a part of the Pro Account?

    2 replies

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    January 23, 2023

    hi carol10,

     

    please see support article

    Upgrading your account and add-ons – Zoom Support

     

    thanks,  eliot

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    January 23, 2023

    Hi, @Carol10,

     

    Just because your Basic Plan user login is on the same account as a Pro Licensed user – this does not cause your Zoom login to be Licensed. The account owner has to purchase a Pro License and assign it to your user login. That will change your plan from Basic to Pro. 

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