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Newcomer
September 9, 2021
Solved

Bad Webcam quality on local screen

  • September 9, 2021
  • 2 replies
  • 0 views

Hi can you help please? Strange problem. Local Webcam image corrupt when viewed on Zoom on local laptop. (See attached file - strange colours and fine vertical lines) Image looks fine on Zoom recording. Raw Camera looks fine on local laptop. - it's only bad via Zoom app. Any suggestions much appreciated.  Thanks 

    Best answer by RevKim

    Thanks. It works when I select Touch up my appearance. Thanks for your help 

    2 replies

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    September 9, 2021

    Hi,

     

    Try toggling on and off (or off and on) your "HD" and "Original Ratio" settings in your Camera settings in Zoom.

     

    See if that helps.

     

    Rupert

    RevKimAuthor
    Newcomer
    September 10, 2021

    Thanks Rupert. I'll give it a go. 

    RevKimAuthorAnswer
    Newcomer
    September 11, 2021

    Thanks. It works when I select Touch up my appearance. Thanks for your help