BLUR BACKGROUND

[Mikozuna]

Does anyone know why all I can not get the 'BLUR BACKGROUND' or any virtual background to work without having to tell it I have a green scren? 

I have an AMD FX 6300 processor... 32 gig of ram, and a MSI 1660Super gpu

MAKE ZERO SENSE!

IS THERE SOME SORT OF FIX, OR WORK AROUND?

Thank You

[RMCampos]

I have a new Dell laptop, with the new Intel Core 7 150U processor and 32GB of RAM. No option to blur, and virtual background not working either. Very frustrating.

[ExpertswhoJohn]

hi @Mikozuna  and @RMCampos 

Creating backgrounds without a green screen takes a lot of processing and zoom will disblae this if it thinks you will not have the processing power to product the background.
I hope that helps

john

[Frank_TB]

Hello,

Below are the System Requirements in order for you to be able to use Blur Virtual Background.

Image only without a green screen

• Zoom desktop client, version 5.2.0 or higher
• Windows 7, 8, and 10 (64-bit)
• Supported processors 
  • Intel i3 
    • 2 cores or higher
    • 5th generation or higher
  • Intel i5
    • 2 cores or higher
    • 3rd generation or higher
  • Intel i7
    • 2 cores or higher
    • 3rd generation or higher
  • Intel i9 
    • 2 cores or higher
    • 3rd generation or higher
  • AMD
    • 8 logical cores
    • 3.0Ghz or higher

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060007 

According to my Google search the AMD FX-6300 processor is a six-core processor.  This does not meet the 8 core requirement listed above.

Regards

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