Avatars disabled only for me

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Hello,

I am an admin on my company account, and a fellow admin recently noticed that avatars were available for our account. I tried setting one up for myself, and I can see the option to add an avatar in the Zoom app if I'm not logged in. As soon as I log in (necessary to create the avatar), the option disappears. I have checked our account settings and the avatar option is enabled for all users. How can I fix this?

Thanks,

Lisa

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!