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Audio

conexor
Explorer
Explorer

I set up to host a meeting and when I started the meeting it would not let anyone use their device audio. Wanted everyone to dial in. 

 

Closed the meeting and tried again. Same problem. 

 

Then closed the meeting and another person started a new meeting with their ID and that meeting had normal audio.

 

There must be some weird default associated with my account. 

 

How to fix this

1 ACCEPTED SOLUTION

I submitted a support ticket and got a quick reply.

 

ScreenHunter 936.png

And editing this fixed the problem.

ScreenHunter 933.png

 

 

 

 

 

 

 

View solution in original post

3 REPLIES 3

Ohkawa
Community Champion | Customer
Community Champion | Customer

@conexor 

Check the audio settings for the conference in below Page.

My Settings - Zoom

 

Ohkawa_0-1693749593136.png

Please mark this post Accepted if it helped you !

 

conexor
Explorer
Explorer

In the zoom account settings, Audio is set to "Computer Audio"

When I create a meeting on my phone, the only option for audio I get is "Dial in" and anyone who joins the meeting only gets dial in as an audio option.

If someone else creates the meeting then the audio works, this means that the computer and phone audio is actually fine.

On my PC (Win 11) in the zoom app, I only get dial in and the default is USA.  (I am in Australia)

Under windows privacy & security > Microphone, Permission is granted and Zoom has actually accessed it.

ScreenHunter 922.png

On PC

ScreenHunter 923.png

 

Under windows privacy & security > Microphone, Permission is granted and Zoom has actually accessed it.

ScreenHunter 924.pngScreenHunter 925.pngScreenHunter 926.png

 

On Phone app, only option offered is dial in

 

 

Screenshot_20230904_150207_Zoom.jpg

 

 

 

 

 

 

 

I submitted a support ticket and got a quick reply.

 

ScreenHunter 936.png

And editing this fixed the problem.

ScreenHunter 933.png