Audio works in meetings, but I cannot hear it in the video playback.

[neumeiers]

Hello, I am a teacher using zoom for class instructions.  I have used it for 2 years now without any issues.  Now all of a sudden I cannot hear any sound when playing back a recorded zoom session with my classes.   All audio has been checked, mics checked, speakers checked, etc.  Volume is up in all required areas.  I am baffled.  My students hear me just fine during the zoom meeting.  I can hear them fine as well.  But when I open the recording to play it back, nothing.  No sound.  Has anyone else had this situation happen, and if so do you have any suggestions?  Thanks!

[alvaldezphd]

I am having the same issue, did you get it resolved?

Thanks

Al

[neumeiers]

Kind of...in a round about way.  I uploaded the video into Google Drive and then tried listening to it on a different computer.  It worked.  Next step will be to try and listen to the uploaded file from Google Drive while on the computer that was not working.  If I still cannot hear anything, then I guess it's a hardware problem on that device.  However, that seem illogical since audio from all other sources works.

[DLP1947]

I'm having the same issue. I hope someone has an answer!