Audio works for a second and then permanently dies

[jdry3115]

Hi,

I have a brand new Aspire 3 15 from Costco.

Audio works everywhere except Zoom.

I have spent two days trying to fix this. When I hit the, "Test Speaker," button sound works for 1 second after starting the program and then does not again though the blue bar lights up to show that sound is being produced. When I first had the computer it would work through the speakers but not the headphones. When I tried to  fix that I lost all sound in zoom.

I have googled the problem and followed the steps on the zoom audio problems page and done everything including deleting my cookies and reinstalling the drivers. Costco Tech Support identified this as a Third Party problem. It is not my computer.

I am ready to return the computer to get a new one.

Thanks I hope this can be solved.