Audio - unable to hear participants | Community
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Newcomer
capaurige
Newcomer
December 29, 2021
Question

Audio - unable to hear participants

  • December 29, 2021
  • 15 replies
  • 10 views

EDIT:  I believe I've solved this issue.  However, if anyone has any thoughts, I'd still welcome them!  Thank you!

 

ORIGINAL NOTE:

Hello,

I use Zoom mostly for 1;1 meetings.  For the past few days, I have not been able to hear the other person.  They can hear me; I just can't hear them.   I have checked my Zoom Audio settings while in the room.  And, my participants are not on mute.  I use a good quality headset by Logi.  Does anyone have any suggestions?  

Thank you!

    15 replies

    R
    Community Manager
    rn-zm
    Community Manager
    January 3, 2022

    Hey @capaurige, have the participant check out How to test and adjust audio on desktop devices if that helps! Let me know after the participant tests and if it helps! 

    P
    Newcomer
    pamelalvdiaz
    Newcomer
    July 19, 2022

    This didn't help me. It was the first thing I tried. All audio works otherwise. I've had to switch to another video call platform because no one seems to have a solution. 

      N
      Newcomer
      Nannerl
      Newcomer
      February 12, 2023

      Same here- How can we contact Zoom Support directly for this? I can't find anythings that  is helping!

        Y
        Newcomer
        Yogagirl
        Newcomer
        January 18, 2022

        I'm having the same issue , any suggestions. Its been fine for two years and this just started last week????

         

          N
          Newcomer
          Nannerl
          Newcomer
          February 12, 2023

          Same here- not working at all after working for two years 😞 (  Maddening! And nothing suggested here is helping .

            K
            Newcomer
            klasplund
            Newcomer
            February 2, 2022

            I am having the same issue. It started yesterday 

            I can see them but can't hear them. They hear me.

              N
              Newcomer
              Nannerl
              Newcomer
              February 12, 2023

              Right;  WHAT is up with Zoom?! 😞 (

                P
                Newcomer
                Patdumon
                Newcomer
                February 17, 2022

                I am having the same issue. I can't hear the particpants but they can hear me. This is a new glitch, so please help. I am hosting a meeting in two days and this has to be fixes.

                 

                thanks in advance!

                 

                Pat

                  L
                  Newcomer
                  LC18
                  Newcomer
                  April 9, 2022

                  I'm having the same problem on my mother's windows 10 desktop. Can see but can't hear participants on any zoom meeting.  Computer sound works fine on everything except zoom.  Zoom worked fine for last couple of years then this problem started suddenly 2 days ago. Googled for help, tried many things, including zoom settings, uninstalling and reinstalling zoom, rebooting computer, checking computer sound, etc.  Nothing's worked so far.  I'd greatly appreciate any help with this.  I need to get this working for my mother asap.

                  P
                  Newcomer
                  Patdumon
                  Newcomer
                  April 9, 2022

                  Hi, I finally went into Zoom settings and reset everything to "on" relating to audio. Whatever I did, it worked. So the only suggestion I have is to be sure all audio options are turn on. 

                   

                  Good luck!

                    B
                    Newcomer
                    bh2ozoom
                    Newcomer
                    July 14, 2022

                    is there any way we can do a zoom to /screen share...to help me out??

                    i have a presentation tomorrow morning and can't figure out.

                    i did a test meeting today and they can hear me, but i can not hear them.  ***********

                     

                      P
                      Newcomer
                      pamelalvdiaz
                      Newcomer
                      April 25, 2022

                      I'm having the same issue. All other audio works on my laptop, but I can't hear others speak on Zoom. They are not muted, it's multiple other users, and my system test says it's fine. I need a fix for this - my mentor prefers Zoom and wants to keep using it.  

                        B
                        Newcomer
                        BarbaraKBurke
                        Newcomer
                        November 19, 2022

                        We are having same issue.  Belong to two book clubs and a weekly social group--have logged into ZOOM for past couple of years without problems. Suddenly we cannot hear any participants speak.  HELP!!

                          M
                          Newcomer
                          medivac
                          Newcomer
                          December 16, 2022

                          How did you solve the audio issue. I hve had the hearing participant issue the last 2 weeks. It worked before many years. Help

                           

                           

                           

                            L
                            Newcomer
                            Louisette
                            Newcomer
                            January 10, 2023

                            Hi, 
                            I am experiencing the same problem. How did you solve it?

                            P
                            Newcomer
                            pennyart
                            Newcomer
                            February 6, 2023

                            Is anyone actually get a response to this issue - I have been fine for years and now can't hear the other parties but they can hear me. Is it the latest update of zoom that has made all our older operating systems no longer workable

                             

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