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Newcomer
Kellyq_
Newcomer
June 16, 2023
Question

Audio quit working on video

  • June 16, 2023
  • 1 reply
  • 0 views

Clients can hear each other, but cannot hear me.  Tried updating, unplugging the microphone and re-plugging it in and nothing is working.  No error message, just stopped working.

    1 reply

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    June 17, 2023

    hi kellyq_,

     

    when you test your microphone with zoom meetings, does the microphone work?

    Testing audio before Zoom Meetings – Zoom Support

     

    based on your testing, it does not appear to be the microphone, try

     

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    Uninstalling and reinstalling the Zoom application – Zoom Support

     

    thanks, eliot

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