Audio not working on Zoom desktop with brand new laptop, all drivers/ Windows versions current

Since you only have ONE output device, most likely you have Zoom Meetings muted in Windows 11's sound mixer. Right click on the speaker icon in the system tray then click on open volume mixer (System > Sound > Volume Mixer). Look down the list of Apps and find Zoom Meeting and make sure that it is unmuted. Also check the volume control at the top and make sure that the System volume control is unmuted. Also make sure that both volume controls are turned all the way up. In addition, if Zoom will not allow you to unmute your mic because the button says "Join Audio" then click the button and click "Join with Computer Audio". If you can unmute the mic then select the audio menu (^) then "Test Speaker & Microphone" to test the speaker from Zoom.

I replied to this thread yesterday and the reply was published, but then I made an edit to add a detail and since then the reply has been invisible. I don't know what the moderators are doing with it, so here it is again.

I'm seeing very similar problems to yours, jacqnice: brand-new laptop (Asus) equipped with Realtek sound. Windows 11, always up to date. Zoom latest version 5.17.11 (34827).

About two weeks ago it was working correctly. Yesterday the sound output in Zoom failed (but all other apps continue to work). When I do a mic test it splutters a bit and then silence, until the test sound is repeated.

Strangely, when I do a mic test, the playback is correct, so I can hear my own voice!

I've tried rolling back the Realtek driver, the Zoom desktop client. I shall draw the line at rolling back Windows, there are limits. I've also tried disabling audio enhancements etc. both in Zoom settings and in Windows device manager, to no effect.

I've seen that there's a long history in this forum of problems with sound, so I suppose I've been lucky so far to escape them for four years.

May I suggest that Zoom gets together with Realtek to sort this out. It's extremely annoying and does nothing to promote Zoom products.

Thanks

hi jacqnice,

found this on microsoft community.  maybe this is an acer or microsoft issue?

Audio disabled in Windows 11 when plugging webcam - Microsoft Community

what version of windows 11 home are you using?

Windows 11 - release information | Microsoft Learn

thanks,  eliot

Yes, I've seen that post. I do have a Logitech webcam plugged into a docking station that my lap top is connected to.  I had to disable the webcam under "Sound, video and game controllers" for the laptop speaker to work in other windows applications.

I have Windows 11 Version 23H2 for x64-based Systems (KB5036893) version

Did you ever figure out how to fix this?  I am having same problem.

Participated in Zoom meeting last night and now my Audio driver doesn't work, no speakers recognized.  Engaged Lenovo for help, they reinstalled all the Audio drivers,  didn't fix. They told me I need to do a factory reset! Seriously,  this is how Zoom operates! I never want to use this app again which will negate a lot of connections.

Hi I had the ZOOM issue on my 6 month old ASUS laptop. It worked for 6 months then just stopped. Sound worked in for all other sound systems You Tube etc. I tried everything mentioned in this discussion. In the end I uninstalled the Realtek Sound Driver AND chose to wipe all the drivers so there was no driver software on my system. I then downloaded the old version of Realtek Sound Driver from thh ASUS website and so for it works.......

I am using Acer wift go 14 as well, and i faced the sane problem . I found the solution to this. Just need to turn off the AI noise reduction.Use Windows search to locate "Acer Purified Voice Console". Click the application link to open as shown. Toggle the "AI noise reduction" to Off.