Audio mutes with piano playing

Forum|Forum|3 years ago
April 8, 2022
14 replies
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I have a new HP Spectre x 360 laptop with an Intel core i7-1139OH processor, 512 GB Intel SSD +32 GB memory which runs on Windows 11. I am a music teacher. When I speak into the microphone, the sound is fine. But when I play the piano, the piano mutes. Specifically, when I play a note on the piano, the recipient hears a short thunk. If I play a scale or arpeggio, the following notes are totally silenced. No combination of settings for original sound, high-fidelity music mode, signal processing by Windows drivers and echo-cancellation has resolved this problem. I took the laptop to the Geek Squad and they reinstalled Windows 11. If I revert to my old Dell computer running Windows 10, Zoom works fine.

Any clues as to how to fix the problem in Windows 11?

Best answer by briangier

There are no noise suppression setting built into the MacOS (I've been doing sound recordings using Macs for 30 years). When I record audio straight to Quicktime I have no issues. When I record to Zoom, the piano sound becomes an issue. There is something buried in the audio processing engine of Zoom that does not like the piano sound with "original sound" on or not.

Show previous replies

F

Frank_TB

Community Champion | Customer

Hello,

I believe that OS X 13 Ventura introduced Voice Isolation and Mic modes for some applications.

"Capture less background noise when using your computer’s built-in microphone: Select “Use ambient noise reduction.”

Use Mic Modes on your Mac

You can adjust the microphone settings on Mac to filter out background sounds or capture the sounds around you.

Note: Mic Modes are only available on Mac models from 2018 and later."

https://support.apple.com/en-ca/guide/mac-help/mchle82b42f0/mac

https://support.apple.com/en-ca/guide/mac-help/mchle82b42f0/13.0/mac/13.0

F

FinnEnglish

Newcomer

Yes this is what another person told me on a different thread:

"

Maria Theresa Luat [C] (Zoom)

Apr 17, 2023, 19:40 PDT

Hi there,

Good day! This is Maria from Zoom Support.

I understand that you're teaching piano and the mic does not picking up the sound of the piano. Let me help you.

First, you need to enable original sound in a meeting:

Sign in to the Zoom desktop client.
Start or join a meeting.
Connect to meeting audio with the Computer Audio option.
In the top-left corner of the meeting window, the current status of the Original Sound for Musicians feature is indicated.
Click the Original Sound for Musicians button to toggle this on or off.
A notification will appear, indicating if the feature is currently enabled or not.

Note: If you enable Original Sound for Musician in a meeting, all noise suppression is disabled. If you disable Original Sound for Musicians, the client reverts to the noise suppression setting that you chose in client settings, meaning it could be Auto / Low / Med / High.

Also, if original seetings was already enabled and did not fix the issue. It means, Mic Modesetting in the control panel was set to Voice Isolation.

Here's how to resolve it.

Open Mac Control Panel by clicking the icon on the top right of the screen
Click Mic Mode
Click Standard

Kindly refer to the attached screenshots for your reference.

Please let me know if you need further assistance.

Thanks,
Maria"

F

Frank_TB

Community Champion | Customer

"

there’s a newish feature buried in the Control Center that instantly improves the quality of your microphone during calls, whether you’re audio-only or on video.

It’s called Voice Isolation, and it works on most iPhones, iPads and Macs from the last few years as long as you’re running iOS 15 or macOS Monterey. (Anything that supports Spatial Audio seems to also support Voice Isolation.) It’s weirdly hard to find, and you can only access the setting when you’re already in a call: you swipe down from the upper-right corner (or click in the upper-right corner on a Mac) to get to the Control Center, then tap on the button that says “Mic Mode.” By default, it’s set to Standard, but there are two other options: Voice Isolation and Wide Spectrum. "

https://www.theverge.com/23123578/apple-voice-isolation-facetime-calls

T

tsedergher

Newcomer

THEN THAT'S GOOD