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Question

Audio looping after Monterey OS update

Forum|Forum|4 years ago
December 1, 2021
24 replies
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I am getting a short ~1/2 second audio loop sporadically coming on calls well after they start.

Details:

Recently upgraded to Monterey OS on a new M1 chip MacBook Pro

Audio looping is only audible on the other end of the zoom call (not on my end)

This has occurred 3 times in the past week. Twice with a user who was in a zoom room at our company. Once with an individual using his laptop and headphones.

In all instances, this occurs well into the meeting. 20-40 minutes

Any others experienced this? Would seem to be a software artifact rather than hardware since it is not present at the start of the meetings.

R

raw_bean

Newcomer

I've had 2 instances personally in the last 3 months of the same issue. Once on Big Sur and once on Monterey. The hardware is an M1 based MacBook Pro (13-inch, M1, 2020).

List of observations:

The audio begins looping about 20-40 minutes into a meet.
It is not apparent to the presenter. As in - the presenter's audio starts looping and this is quite obvious to everyone else in the meeting but not to the presenter.
The audio loop interval itself is about 3-5 seconds.
Restarting Zoom does not help. The audio loop stops when the presenter leaves the meeting but carries on exactly as before when they rejoin the meet.
Logging in and out of the macOS session does not help. The audio loop stops when the presenter leaves the meeting but carries on exactly as before when they log in again and rejoin the meet.
The only remedy is a complete restart of the machine.

This qualifies as a significant problem when it occurs given its clearly disruptive nature and it would be good to get to the bottom of this.

What is the route to a resolution for this kind of issue ?

Thanks

N

nji1000

Newcomer

I get exactly this problem but using MS Teams It is only on the Mac (M1) and has occurred several times when I'm in longer meetings. I'm using a Logitech webcam. It occurred both on Sonoma and Ventura.

T

tamarascullion

Newcomer

Same here... I am using zoom or whatsapp when it happens. I'm using a logitech camera as well. I am using a macbook air with M1 Chip and Sonoma 14.0

E

elnico

Newcomer

I just updated my Mac Book Pro mid-2015 to Monterrey 2 days ago and now the issue is happening in a daily basis.

Observations:

I am using headphones and suddenly sound and mic are down
Happens after a blurry and intermittent audio quality (20 minutes until the sound is off)
I have to connect and disconnect my AirPods to get audio and mic on
With the system mic and speakers, there is no problem only while using Bluetooth headphones or AirPods.
It doesn't happen with any other app.

Please I would like to know a solution for this issue,

Thanks

P

PdEurope

Newcomer

I have had the same problem, daily for the last few days. One additional twist is that, after having trouble on one call, I closed (at least the call in) Zoom and switched to FaceTime, and the problem continued - the same loop that had started in Zoom. Also: muting in Zoom stops the loop for call participants.

M

margaretHeff

Newcomer

Same if you leave Zoom and go into MSTeams

M

morning_soulAuthor

Newcomer

Found a solution.

Turns out Logitech is aware of this problem and issued a firmware update intended to address the issue, but it doesn't seem to work. They did suggest that the USB hub I was using could be the source. Seemed unlikely since I'd had the same set up through all of COVID lockdown and 1000s of zooms with no problem. However the problem did arise when I upgraded to an M1 chip MacBook pro.

The solution turned out to be simply getting a USB-C to USB-C cable and routing the Brio camera directly. Problem solved. Not ideal as it's one more thing to plug in, but it seems to work. Good luck!

M

MLYDC

Newcomer

Hello morning_soul and anyone else-- is the USB-C to USB-C solution still working for you? Is this the solution?!

I ask because this looping issue in the middle of a Zoom call has happened to me twice in the last two days (about 20 min into the meeting both times) -- but it had never happened during the last 3 years with my set-up (Logitech external camera and Mac). The only changes have been (a) a new Mac that worked with this set-up WITHOUT INCIDENT for 6 weeks (until yesterday) and (b) probably my plugging the USB-A from my Logitech camera into a different USB-A port of my HooToo that then plugs into a USB-C on my Mac.

I am HOPING the direct USB-C to USB-C will solve my problem and am asking the community. I surely don't want to experiment with this when hosting my next large group meeting.

Thanks!

S

spf50

Newcomer

There are quite a few different types of USB-C to USB-C cables. They differ on data-transfer rates, power, USB version, thunderbolt version, etc., so it doesn't make sense to blithely trust that a USB-C to USB-C will cure the problem without more detail on what kind of cable is needed plus which port on the Mac was used since the ports differ, too.

Until someone (preferably Logitech or Apple) weighs in with a real explanation, there's no reason to believe that a person couldn't get the same effect by rubbing a genie lamp and making a wish since the problem is so sporadic that it could strike the person using that jumper cable again.

W

wolfdown

Newcomer

My only solution so far is unplugging the usbC camera/mic and plugging back in ... but problem is recreated in 20-40 mins

R

raw_bean

Newcomer

I think that a common theme for the audio looping problem seems to be the use of an external camera ? I can confirm that I have not had the problem at all without the external camera on 3 different Macbook Pro M1s that I've tried. The problem manifests on all 3 eventually when an external camera is connected. The mitigation for me is always the same: A full power cycle. Nothing else works!

Quite catastrophic for public facing presentations (that's where its hit me more than once!).

Any pointers appreciated!

M

MarkV2

Newcomer

I can confirm that the fix is to connect the Logitech camera to the Mac using a USB C to USB C cable. This was acknowledged by Logitech support.

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joshuaeckhaus

Newcomer

Hi! If I have a Logitech StreamCam, 1080P HD 60fps Streaming Webcam with USB-C and Built-in Microphone

that has a USB-C coming out of it and one that plugs right into my Mac mini (with M1 chip), do you think they're suggesting that I get an additional USB-C to USB-C and run it through that?

S

spf50

Newcomer

I have the same problem with a Logitech StreamCam plugged directly into a Mac Studio using the latest version of Monterey (12.4). To be clear, the StreamCam's own cable has a USB-C connector which goes right into a USB-C port on the Mac Studio. No hub, no adapter, no extra cable.

Logitech suggested it might be a port problem but switching to different ports on the Mac Studio hasn't cured it permanently. (Unplugging and replugging cures it temporarily.)

But I don't think it's a Zoom problem since it happens in FaceTime, too.

K

Kevin12

Newcomer

I am having the same issue, this has happened 4-5 times in the past two days on my new Mac Studio

S

spf50

Newcomer

I contacted both Logitech and Apple. Of course, both asked for an audio clip. This wasn't easy since it happens sporadically and only the person on the other side hears it. But I finally got someone to record it for me. Here's a 22-second audio.

https://drive.google.com/file/d/1G5s5UfoejAIZnR4ae62zzKFhsQmXAf1h/view?usp=sharing