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Audio issues

bvs
Newcomer
Newcomer

‎2022-01-11 03:14 PM

I hold meetings once a month for our Book Group.  The last meeting on person could not get the audio when she has been able to in previous meetings. We have some troubleshooting and found that her speakers are fine, the sound is turned on, and she can get audio fine on other sites such as YouTube. What else can we try?

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1 REPLY 1

aeynon
Zoom Employee
Zoom Employee

‎2022-01-12 11:46 AM

Hi BVS, 

This article will give some more troubleshooting tips that hopefully can help her identify where the issue is.  

 

https://support.zoom.us/hc/en-us/articles/201362283-Testing-audio-before-Zoom-Meetings

Hopefully, this will help identify what the issue is and allow you to remedy it. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

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