Audio issues | Community
Skip to main content
C
Newcomer
Cheryl
Newcomer
October 4, 2021
Question

Audio issues

  • October 4, 2021
  • 2 replies
  • 0 views

Hello, All of a sudden when on a zoom on my PC, I have no sound. I use external speakers and they work with watching other videos and anything else with sound. HELP!

      2 replies

      Rupert
      Community Champion | Customer
      Rupert
      Community Champion | Customer
      October 4, 2021

      Hi @Cheryl 

       

      Can you try running a test meeting at https://zoom.us/test and see if you have different Speaker option listed?

      C
      Newcomer
      CherylAuthor
      Newcomer
      October 4, 2021

      I just tried and I get a notice "Failed to detect your microphone and speakers.

      C
      Newcomer
      carriebe
      Newcomer
      October 19, 2021

      I have this issue in Windows 11. I have seen nothing that has changed it.

      W
      Newcomer
      Wyko
      Newcomer
      October 19, 2021

      I have the same issue as Cheryl. I tried updating to 5.8.1 but that didn't fix the issue. My sound works just fine in all other apps, including videocall apps such as Teams, Hangout, etc... Maybe Zoom has increased the sound driver demands recently or something?

       

      *UPDATE* Installing the 64bit version fixed the problem for me. https://cdn.zoom.us/prod/5.7.4.804/x64/ZoomInstaller.exe

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.