Audio gets cut off whenever there are notifications from other apps/websites | Community
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Z
Newcomer
zivillan
Newcomer
September 27, 2021
Question

Audio gets cut off whenever there are notifications from other apps/websites

  • September 27, 2021
  • 23 replies
  • 2 views

I didn't use to have this issue before, but now whenever there are notifications from other apps/websites (e.g. whatsapp message notifications on whatsapp web) or even error sounds from Windows applications, my zoom audio gets cut off for about 3 seconds.

      23 replies

      I
      Community Champion | Employee
      Iris
      Community Champion | Employee
      September 27, 2021

      Hello , please go to your settings--> sound--->Sound control panel and reduce the volume of other sounds by 80% or mute it.  By doing this setting, you will not be disturbed by other notification sounds when you are having a meeting. Hope this will help you.

       

        A
        Newcomer
        AA2
        Newcomer
        November 2, 2021

        I am also having this issue but the fix did not work. 

          M
          Newcomer
          MHeggie
          Newcomer
          November 16, 2021

          I too am having this issue & had these settings already in place.  A fix would be good.

            C
            Newcomer
            cosource
            Newcomer
            February 2, 2022

            Also have the same issue, and those settings above are the defaults, so don't think that is the solution, as this started to happen recently. 

              P
              Newcomer
              Psartin
              Newcomer
              February 16, 2022

              Me too! 

              the given fix does not address the issue. The problem is not that the incoming alert it too loud. The problem is that the incoming alert mutes Zoom for multiple seconds. This is a HUGE problem as I get multiple slack and calendar alerts in any given hour and constantly pausing all notifications is not something I can do. 

              Zoom, please help!!

                P
                Newcomer
                Psartin
                Newcomer
                May 5, 2022

                Update: after a few days and multiple restarts and software updates, the issue stopped. I can't tell you which update or how many restarts it took but it was a very long and frustrating week or so of living with this issue. I hope to not ever see it again. 

                Additional detail: I was and still am using Beats for apple blue tooth headphones on a PC. When using the computer mic and speaker (low quality), muting on incoming notification was not an issues. 

                 

                  F
                  Newcomer
                  Fimbel
                  Newcomer
                  December 21, 2023

                  I am also having this issue today 12/21/2023 and I am ALSO using Apple Beats connected by Bluetooth to my PC! Issue has never happened until a few days ago...

                  Z
                  Newcomer
                  Zoomedd
                  Newcomer
                  March 3, 2022

                  This is a new issue for me and did not happen with older versions of zoom. Changing notification  sounds does not help because the audio out of zoom is completely  muted, not of lower volume. I specifically  notice notifications  from outlook and teams causing this.

                    R
                    Newcomer
                    rodrim152
                    Newcomer
                    March 9, 2022

                    I'm having the same issue, when I use my Bose headset, interruptions from Outlook, Calendar, Teams, and web Whatsapp.

                      D
                      Newcomer
                      d-dub
                      Newcomer
                      March 9, 2022

                      This is really irritating to the point I'm no longer going to be using Zoom and switch to Teams. Zoom, you need to fix this immediately its unacceptable

                        F
                        Newcomer
                        FAyala
                        Newcomer
                        March 23, 2022

                        Same issue here, I need to restart my computer to have this situation solve is a total headache.

                          S
                          Newcomer
                          samalter
                          Newcomer
                          April 4, 2022

                          Same issue. No audio in either direction when phone decides to send notifications. Often told that I cut out for 3 seconds.

                          FIX IT!!!

                            E
                            Newcomer
                            eswt6tseae45rq
                            Newcomer
                            April 6, 2022

                            Same issue here - sound cuts off completely for several seconds whenever I get a notification (windows notification, slack, calendar, etc.)

                              P
                              Newcomer
                              PlanAlliesDan
                              Newcomer
                              May 22, 2023

                              Was having the same issue w/ Slack, mail. calendar.  W/ Slack, go into Slack settings, notifications. You can assign notification sounds to your laptop/desktop speaker.  W/ this setting. you do hear slack notifications during zoom calls, but they do not imact your bluetooth speaker used for Zoom.  i turn off calendar and mail.

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