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Audio for music

joe1896
Newcomer
Newcomer

I have a student with an HP computer model EZ472UAR running windows 10. Even though the Zoom settings are set correctly for music, there is still some sound cancelling happening. I believe that I read something awhile back about HP's using a Bang & Olufsen noise cancelling software. Can you please advise on how to possibly obtain better audio for music? Thanks, 

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