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Audio distortion

JamWood
Newcomer
Newcomer

‎2024-01-30 07:33 AM

I am getting sound distortion through my Dell laptop when using Zoom. This doesn't happen with any other video conferencing products or other audio through the speakers. I have tried uninstalling zoom and installing it again but no different. When I test the speaker in audio settings, it starts to distort after the first 2 or 3 rings. The native speakers selected in settings are Cirrus Logic High Definition Audio. Any help, much appreciated.

Thanks

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PhilEven
Newcomer
Newcomer

‎2024-01-30 10:06 AM

I have the same problem.  It showed up last night on a conference when I shared my screen to share some photos.  The sound was very distorted.  I am using an Asus windows 11 laptop.  I cannot find any definitive solution.  Does Zoom have a customer service department?  I tried it on my macbook air and it was fine.  But i have all the things i normally use on the windows machine and i don't want to have to switch computers for this.

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JamWood
Newcomer
Newcomer

‎2024-02-01 04:30 AM

Hi PhilEven,

If you have a Pro account you can raise a ticket here. Contact Zoom Support - Zoom Support 

I have done this and got a quick response and am trying to resolve it now.

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