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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Audio distortion

JamWood
Newcomer
Newcomer

‎2024-01-30 07:33 AM

I am getting sound distortion through my Dell laptop when using Zoom. This doesn't happen with any other video conferencing products or other audio through the speakers. I have tried uninstalling zoom and installing it again but no different. When I test the speaker in audio settings, it starts to distort after the first 2 or 3 rings. The native speakers selected in settings are Cirrus Logic High Definition Audio. Any help, much appreciated.

Thanks

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PhilEven
Newcomer
Newcomer

‎2024-01-30 10:06 AM

I have the same problem.  It showed up last night on a conference when I shared my screen to share some photos.  The sound was very distorted.  I am using an Asus windows 11 laptop.  I cannot find any definitive solution.  Does Zoom have a customer service department?  I tried it on my macbook air and it was fine.  But i have all the things i normally use on the windows machine and i don't want to have to switch computers for this.

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JamWood
Newcomer
Newcomer

‎2024-02-01 04:30 AM

Hi PhilEven,

If you have a Pro account you can raise a ticket here. Contact Zoom Support - Zoom Support 

I have done this and got a quick response and am trying to resolve it now.

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