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Newcomer
CMG
Newcomer
December 20, 2021
Question

Audio cutting out when we put microphone near piano to listen

  • December 20, 2021
  • 3 replies
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During our Zoom church service, we switch to a mic on the piano in order to hear the music being played.  The first few notes are heard and then the audio cuts out.  When talking directly into the mic, the words can be heard on Zoom.  We have tried several mics with the same results.

 

We think we have adjusted the setting related to the level of background noise to allow the most noise, but it still cuts out.  Any suggestions?

3 replies

Bort
Employee
Bort
Employee
December 20, 2021

I would recommend enabling Original Sound, which will disable all noise cancellation that Zoom performs. That typically works for any musicians that have their instrument removed from the meeting audio. 

jsallen
Newcomer
jsallen
Newcomer
March 18, 2022

Apparently there is a bug in Windows 11 that makes Zoom unusable for music. My singing teacher had the same problem on her new laptop: her talking and singing came through OK but when she hit a note on her piano, all I heard was a short thunk. If she played a scale or arpeggio,  following notes were totally silenced. No combination of settings for original sound, high-fidelity music mode, signal processing by Windows drivers and echo-cancellation resolved this problem. My teacher reverted to her old computer running Windows 10 and it works fine.

    P
    Newcomer
    phcorrigan
    Newcomer
    January 12, 2023

    I'm having exactly the same issue. Windows 11 and Zoom. I have no issue with other audio apps (OBS, my DAW). I can play and hear music through both. My only problem is with Zoom. I have been doing this for almost three years, so I really do know the proper settings. Yes, I have Original Sound on. That is not the issue. This does seem to be a conflict between Zoom and something in Windows 11.

     

    Is there any way to open a support issue with Zoom?

     

      jsallen
      Newcomer
      jsallen
      Newcomer
      April 2, 2022

      My singing teacher took her computer to best Buy. Geek Squad reinstalled Windows 11. That did not solve the problem.

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