Audio cuts out/gets choppy when I go on mute. Unstable Internet Connection.
When I am on a Zoom conference call (number of participants does not matter) and I put myself on mute, the audio I hear from other participants starts cutting out. I get 2-3 seconds of audio and then 3-5 seconds of nothing. I also get an "Unstable internet connection" notification at some point. However, as soon as I unmute myself, everything is fine and goes back to normal.
Both my wife and I are on different computers (me a MacBook Pro, she a Windows 10 laptop) and are experiencing this problem. Not using VPN. Makes no difference if I am hardwired or using WiFi.
Seems to be a known issue:
- https://www.reddit.com/r/Zoom/comments/k7cqyw/audio_cutting_out_when_muted/
- https://www.reddit.com/r/Zoom/comments/ipqcsx/audio_cutting_out_followed_by_internet_connection/
- https://www.reddit.com/r/Zoom/comments/ijh2hs/zoom_audio_cuts_out_for_a_second_once_every/
Some people seem to have luck "solving" this problem by using a VPN. I've also tried the noise suppression and signal processing options.
This started recently... like a week ago. I've made no change to my operating system or home network. I have 1 Gig with CenturyLink. Have run speed tests when this happens and have great bandwidth (e.g. 850 down and 960 up).
Help!
