Audio, but no Video, on iPad in Active Speaker view | Community
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A
Newcomer
Avantos
Newcomer
January 23, 2022
Question

Audio, but no Video, on iPad in Active Speaker view

  • January 23, 2022
  • 7 replies
  • 0 views

Over the last month or so, during twice weekly meetings, a participant informed me that when a speaker is spotlighted, or if her iPad is switched to Active Speaker view, there is audio, but no video is displayed.

When a screen is shared, for a picture or a video, then the shared video and audio runs fine, but once the screen is no longer shared, it goes back to a blank screen.

When Gallery view is active, she can see other participants with no problem. It's only with Active Speaker view.

Her iPad is the most recently released one. The iOS and Zoom apps are all running the most current updates.

I logged into the meeting with my iPad which is older, not up to date with iOS but IS up to date with Zoom and I have the exact same issues, so it isn't a user error.

I've looked through the settings in the zoom account and on my iPad but I don't see any settings that would seem to affect this.

Any suggestions?

      7 replies

      T
      Newcomer
      TheBing
      Newcomer
      February 9, 2022

      We’re having the same issue…. 

      It doesn’t seem to be limited to any specific iOS version or iPad. 

      E
      Newcomer
      EShanahan
      Newcomer
      March 3, 2022

      I’m suddenly having the same issue.  I can see and hear the speaker in Gallery view but can only hear the speaker in Speaker view—-audio but no video.

      K
      Newcomer
      keppler14
      Newcomer
      March 10, 2022

      I have the same issue on my iPad. I used to be able to see the video in Active Speaker View however now I only have audio and a black screen. When I go to the gallery view all the videos appear. The video is not visible in Active Speaker View. Will there be an update to fix this error on the iPad. Thanks in advance.

      R
      Community Manager
      rn-zm
      Community Manager
      April 11, 2022

      Hi @Avantos @TheBing @EShanahan @keppler14 I tried to reproduce this issue you all were facing and wasn't able to. As it's been some time, can you please try updating your Zoom client? Or uninstall and reinstall?

      T
      Newcomer
      TheBing
      Newcomer
      April 11, 2022

      It’s happened to us sporadically over the last 3-4 months.   It will happen for an entire meeting and then we won’t see the issue again for 3 weeks. 

      I make sure I’m always running the latest client at the time. 

      O
      Newcomer
      Owusukd
      Newcomer
      August 26, 2022

      I am experiencing the same issue now.

      N
      Newcomer
      Nincynurn
      Newcomer
      July 23, 2024

      I suddenly have the same issue. . I tried filling in the password by hand but that only worked once. Strangely enough, if I switch to the desktop I see a small view off the speaker but when I return to full screen the screen is blank. I just deleted and downloaded the app again. Ill return to this forum tomorrow to report to you all if that worked.

      MGSR
      Community Manager
      MGSR
      Community Manager
      July 31, 2024

      Welcome to the Zoom Community @Nincynurn! May we know if the issue has been resolved for you?

      O
      Newcomer
      olliffx
      Newcomer
      June 26, 2024

      We have several people in a meeting currently in use.  People report that they have a blank screen for the tile in speaker view.  Gallery view is fine.  They are all on iPads, though I don't know what specific iPad models.

      N
      Newcomer
      Nincynurn
      Newcomer
      August 1, 2024

      I had this problem on my IPad, too. I tried deleting the app and reloading it - it only worked a couple of time to solve the blank screen issue. Because i wold get a thumbnail video of the speaker when I was on the initial Zoom workspace page, I thought I would try disabling split screen on my iPad - that worked!!!!

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