Audio and Sometimes Video Not Working on Zoom Meetings

[gabyestrada]

Hello, I need some help! Whenever I attend class or go to meetings on Zoom, I can watch the meeting, but when I try to talk using the audio, the other person can’t hear me and it becomes very glitchy. Sometimes I change the internet from my home one to my cellular service and it helps, but other times it stays the same and I can’t talk with the audio. Sometimes it also messes with my video and the other person can’t see me even though I do have my camera on. This wasn’t a problem before, but it’s been happening for a while now and I’m not sure what to do. My cellular service and my internet don’t seem to be bad like it’s usually fast, so I’m not sure what’s going on. Please help! Thank you.

[tmackerley]

It seems like there is an issue with your settings on the zoom website itself, there are advanced settings there that deal with video quality