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K
Newcomer
Komson
Newcomer
August 15, 2021
Solved

Audio Sharing Sound Quality Problem

  • August 15, 2021
  • 13 replies
  • 1 view

I'm using Zoom version 5.7.5 (939), on laptop with AMD Ryzen 3 4300U chipset.

Everytime I share audio from my laptop, both audio sharing only or from presentation, participants will hear cracked sound (buzzy noise). The shared audio sound quality is very bad.

I did uninstall, restart, then reinstall, yet the problem is still persist.

I also have the problem of participants VDO may freeze from time to time as well.

I never have these problems on the previous update.

How should I fix these problem?

Thank you in advance for your supports 🙂

      Best answer by Cabin7

      Upgrading the latest Zoom version ... was worse - does not recognize my microphone at all (meaning zoom is completley unusable).

      I went back to version 5.6.5 which works fine.

      13 replies

      N
      Newcomer
      naomi
      Newcomer
      August 17, 2021

      Hi 

       

      I have the same problem did you resolve this?

        K
        Newcomer
        KomsonAuthor
        Newcomer
        August 17, 2021

        Hi,

         

        I still cannot solve the problem.

         

        Some friends suggest me to adjust volume in windows setting, yet still cannot solve the problem.

         

        So I will wait until the next update to see if the problem is solved or not.

        C
        Newcomer
        Carolinatutuia
        Newcomer
        August 18, 2021

        tengo el mismo problema y no se como solucionarlo

          A
          Newcomer
          AZG_2021
          Newcomer
          August 25, 2021

          A mí se me solucionó el problema, desinstalando la versión que tenía y reinstalando una versión antigua, la 5.6.5 quedó perfecto 👌 ya se escuchan los videos bien

          M
          Newcomer
          MNASPIRAN
          Newcomer
          August 18, 2021

          https://zoom-us-zoom.en.uptodown.com/windows/download/3332055

           

          I finally fixed the problem. I had done everything including a complete reinstall of Windows and nothing worked.  I just installed this version of zoom from earlier this year and all is back to normal. 

            K
            Newcomer
            KomsonAuthor
            Newcomer
            August 21, 2021

            Hi all,

            I found the solution of this audio problem.

            I uninstall the Zoom. Then download and install the 64bit installer, the problem is almost gone, I mean the audio quality is much better.

            Hope this help 🙂

              F
              Newcomer
              Fauzi
              Newcomer
              August 25, 2021

              Installing the 64bit installer solved the problem. Thank you

              G
              Newcomer
              goodhistory
              Newcomer
              August 22, 2021

              Dear Komson

               

              >I uninstall the Zoom. Then download and install the 64bit installer, the problem is almost gone,

               

              Thank you for your help!  I have solved same problem. !(^^)!

                C
                Newcomer
                Cabin7Answer
                Newcomer
                August 22, 2021

                Upgrading the latest Zoom version ... was worse - does not recognize my microphone at all (meaning zoom is completley unusable).

                I went back to version 5.6.5 which works fine.

                C
                Newcomer
                chiovaldez
                Newcomer
                August 23, 2021

                How did you go back to the previous version?  I have the same audio problem.

                 

                A
                Newcomer
                AZG_2021
                Newcomer
                August 25, 2021

                Thanks for the help! I had the same problem and version 5.6.5 fixed everything!

                M
                Newcomer
                martinasmith
                Newcomer
                December 13, 2021

                our instructors were hosting a webinar about the best sublimation printers at sublimationtools

                there was continuous distortion throughout the webinar until we changed the mic 😄 . Sometimes fault is at our end .

                V
                Newcomer
                Vismyteacher
                Newcomer
                February 2, 2023

                That 100% describes my situation. And it happens from time to time.  Last week I did nothing new or unusual, but the quality was perfect and my students did the listening test. I switched on the audio. But this week I had to cancel some activities with sharing audio in my KeyNote and Power Point presentations

                R
                Newcomer
                reginaegger
                Newcomer
                February 1, 2024

                I have distorted audio as well and appears this message for me ´Deactivate audio isolation´. and I cannot find this command at menu bar. It´s been a month now that this started and no solution.

                T
                Newcomer
                tjfirestone
                Newcomer
                September 23, 2025

                don't know if this will help anyone... but my wife facilitates on zoom all the time and this happened to her recently. she wanted to share her spotify ("Computer Audio" only) to alert participants that their break was over. the music was all garbled and crappy sounding, going in and out, almost like something was trying to suppress it.

                 

                TURNS OUT, SOMETHING WAS -- she had VOICE ISOLATION turned on (I think maybe zoom auto-turned it on). once i set it to STANDARD, everything worked fine. btw, you have to actually share your screen / audio / video / etc for that orange icon to pop up in the upper right hand of your screen (by the Time / Date on Mac, don't know about Windows, maybe bottom right?)

                 

                hope this helps, i was pulling my hair out trying to find out why it was garbling her audio!

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