Audio Disconnects

[Lisa29]

Over the last few days, my audio goes out during meetings on my laptop.  It does it on its own.  I am not touching the keyboard at all.   I have not changed any settings.   If I close out the session and relaunch, the audio is good at first but then goes out again.  It takes less than a minute after logging on for it to occur.

I cleared the cache and that didn’t help.  I reinstalled the app and that didn’t help.  My drivers are up to date and I have plenty of capacity on my laptop.  I tried different headsets.  There is no difference, and I can listen to online videos without any problem.  This also happens when I change the source from headset to computer speaker. 

I don't have this problem on my other computer.  The maker of the computer with this problem checked it for any errors or settings issues, and nothing was found to be a problem.  Other software programs work fine with audio.  It seems to be specific to Zoom and happens both through the browser and app.

[storyhub]

As an audio engineer I can tell you that computer audio is very complicated. Since you have not listed the hardware and OS used it can be a long guessing game. From what has been said thus far it appears to be related to configuration of the computer and the software. Try turning on original sound for musicians in settings > audio and in the upper right of the Zoom window. This will make any acoustic or computer setting issues more apparent.

[Lisa29]

Thank you!