Audio Cuts Out Intermittently

I’m having the same problem as well. I tried my Zoom meetings with ipad, ipad Pro, imac, NEC Lavie (Windows) and encounter the same problem. I changed my headsets and used four different types. I don’t notice it on One on One meetings, and It seems to happen when there are more than five people joining the meeting. When there are more than ten people, the audio cuts out every 1 minute to 2 minutes for 2 to 3 seconds. Can’t be sure but it happens less when I am NOT on mute. But it is a serious problem, nonetheless! Would be so so grateful if anyone can tell me how to solve this issue. Thanx. 

Hello there,

I'm sorry for the late response and the inconvenience. 

Kindly follow the troubleshooting steps for audio issues outlined in this article.

If it does not solve your concern, please let us know.

Thanks however this article (which I have read carefully) doesn't address my issue.

Please advise what else can be done.

I'm starting to get an idea. I didn't sed to have this with my previous computer. I tried this morning as I was having a meeting and kept hearing from other that my sound was getting choppy so I used my old computer and it was better for them I Compared Zoom versions : Old computer (where I have no sound issues : using Zoom US version 5.17.11. On my new computer I have Zoom Workplace version 6.1.11. Could this explain it ?

We are having the same problem occurring.  Repeatedly cutting out.  Tests fine and works on other programs fine.  Brand new computers with Windows 11 Pro.

Did anyone find a solution? Zoom please fix this.

This has started to affect my system unexpectedly (I've replaced a bunch of network gear assuming that was the problem, it's not, but I do have some nice new gear)

Something I've noticed is that it only happens when my microphone is muted in Zoom. As soon as I unmute, the audio comes back. And if I leave the microphone unmuted, the audio doesn't cut out.

Same here since 2 days. Tried nearly everything. Audio disrupts every x seconds for 1-2 seconds, sometimes longer with message "unstable internet connection" . Is there an injection software working from Zoom? Any suggestions or support from the Zoom Team?

The problem is the new Zoom Workplace.
I never had any sound trouble with the old Zoom regardless of how many open windows I had on my Microsoft Edge but with the Zoom Workplace, the sound cuts out whenever I open a new window on my browser.
They always have to come out with new ideas which doesn't work.
What a shame.

I was having this issue too, audio dropping out for 1-3 seconds every x seconds.  I uninstalled Norton during a call and the problem went away.  Hooray for Norton!