Attendees can not hear shared video however I can

[reneekee]

I am hosting a meeting and sharing my screen, all audio is heard by the group.. except when I played a video. the attendees could see the video however could not hear the sound. I could hear the sound on my end perfectly and I have done this video in the past many many times without issue.

[bstrelko]

Let's start with some basic info:

• Version of Zoom being used
• OS being used
• Audio output device used for applications that 'work' during screen sharing
• Audio output device the shared video application is using during screen sharing
• Method being used to share video via Zoom (screen share, application share, direct video share, etc)

This info will help to inform next steps.

[RN]

Hey @reneekee welcome to the community! @bstrelko has some questions that may help further determine the issue you maybe facing. If you don't mind sharing some of the information that @bstrelko is requesting, so we can determine next steps. Thanks!