Assistance Required: Retrieval of Missing Videos from Account | Community
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AfricanTales
Newcomer
February 16, 2024
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Assistance Required: Retrieval of Missing Videos from Account

  • February 16, 2024
  • 3 replies
  • 0 views

Hi there,

 

I am writing to inquire about old recordings not being displayed during a period when we had a paid membership.

 

These videos hold significant importance, as they contain irreplaceable content. Given their value, I am understandably concerned about their apparent disappearance.

 

Your guidance and support in retrieving these videos would be immensely appreciated, as it would not only resolve my current concern but also reinforce my trust in Zoom as a reliable platform.

Best answer by bdelossantos

Hello @AfricanTales ,

 

Cloud recording is only available to Licensed accounts as outlined here. When an account is switched from Licensed to Basic, it loses access to the "Cloud Storage". You should regain access to this if you re-active the license to your account so that you can extract what you need.

 

I hope this helps.

3 replies

B
Community Champion | Employee
bdelossantosAnswer
Community Champion | Employee
February 16, 2024

Hello @AfricanTales ,

 

Cloud recording is only available to Licensed accounts as outlined here. When an account is switched from Licensed to Basic, it loses access to the "Cloud Storage". You should regain access to this if you re-active the license to your account so that you can extract what you need.

 

I hope this helps.

CarlaA
Community Manager
CarlaA
Community Manager
February 23, 2024

Hi @AfricanTales, @bdelossantos provided a useful answer, and I've marked it as the accepted solution. If you have any more questions, feel free to reach out!




 

A
Newcomer
AdlaiDePano
Newcomer
July 16, 2025

What about the case where an institution (in this case, my university) drops it account and mine reverts to a basic account as a faculty member. How do I retrieve the recordings of my lectures? I have a Pro account that I pay for personally. Never did I imagine that the university would cancel its Zoom corporate account. Thank you for the anticipated responses.

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