Approved registrations being asked to reregister | Community
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KateG
Newcomer
February 22, 2022
Question

Approved registrations being asked to reregister

  • February 22, 2022
  • 3 replies
  • 0 views

We are having an issue with some of our meetings, participants are being asked to register even though they have an approved registration and link.  Its not everyone, just some people and not every meeting.

    3 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    November 23, 2022

    Hi @KateG I am sorry I missed this! Are you still having issues with this? If so, please let me know.

     

    Carla,
    Zoom Community Team

    Z
    Newcomer
    zoom321
    Newcomer
    July 21, 2023

    Hi, a common reason this occurs is because participants click on the registration link which is often easier to locate than the join link. We use salepager.com (a Zoom marketplace app) to ensure they receive a reminder with the join link so there's no confusion over how to join.

    K
    Newcomer
    KimballTeam
    Newcomer
    June 25, 2024

    We are having this issue. We have about 4 webinars a month & this is a common occurrence. I'll have at least 5-10 people need to reregister. They are not clicking the registration link, they are clicking join. Can someone give me some troubleshooting things I can send to these people?

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