Anybody else having problem with Logitech webcam with the new update on MacBook Monterey? | Community
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Newcomer
October 29, 2021
Question

Anybody else having problem with Logitech webcam with the new update on MacBook Monterey?

  • October 29, 2021
  • 94 replies
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    94 replies

    RR2Author
    Newcomer
    October 29, 2021

    my cam is c922 Webcam Pro it lost its great video quality when I would only do Zoom. So it's only a zoom problem.

     

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 29, 2021

    Hi @RR2 

     

    Can you ensure you have "HD" selected in your Zoom Setting Video tab?

    Newcomer
    October 29, 2021

    Hey, this is the same person who posted this. Yes, I did all the procedures (HD, Auto Light, and that other one) I even Uninstalled/Installed the zoom app.

    Newcomer
    October 29, 2021

     I tried following all the procedures (HD, Auto light, and touch up) on how to improve your video quality. I even unistalled zoom and install it back again. However, I still have the same results. Everything was fine before upgrading to MacOS Monterey but after that I lost the quality of my C922 Logitech Pro great video quality in Zoom. It's still good when I FaceTime or Photo Booth. How do I fix this? Thank you.

    Newcomer
    October 29, 2021

     I forgot to mention that when I would toggle the HD, it’s good quality for a second and then switches back to bad quality without me clicking the toggle box

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 29, 2021

    Have you tried toggling the Ratio button next to HD also?

     

    Is your camera plugged directly into your computer, or via a USB hub?

    Newcomer
    October 29, 2021

    Yes, i've tried toggling everything a lot of times.

     

    My c922 logitech camera is usb port so therefore i needed an adapter to turn it into USB-C for my 2020 Macbook Pro but even before MacOS Monterey it was great and there was nothing wrong with with.

     

    Now, my camera 's quality when I do zoom is just grainy and the background is light red. It looked like a nuketown...

    Newcomer
    November 2, 2021

    I'm having the same issue on a Logitech C925e. Video is fine on other software (facetime, photo booth) but absolute garbage on Zoom since Monterey

    Newcomer
    December 8, 2022

    Same here. Logitech C925e worked great on Zoom until I upgraded to Monterey. The camera still looks great on other video apps, but crappy 720p on Zoom.

    Newcomer
    November 3, 2021

    Same issue with Logitech C925e on 2019 16" MacBookPro. Video blurry and dark. Video fine in Facetime. Was good before Monterey.

    Newcomer
    November 3, 2021

    Same issue.  C922s on 2021 14" Macbook Pro. Like permanent filter applied. Actually looks better with HD unchecked.

    Newcomer
    November 3, 2021
    Newcomer
    December 8, 2022

    That did it! Logi Tune is the answer. I downloaded it and tweaked the settings back to the quality I had before Monterey. Thanks!

    Newcomer
    November 10, 2021

    I'm experiencing the same issue with a Logitech C922 and Zoom 5.8.3 after upgrading to MacOS Monterey 12.0.1 .

     

    This is NOT simply that HD mode is "off" in Zoom.

     

    Zoom seems to be instantiating the video stream at a low resolution, regardless of whether or not you toggle HD Mode. The only thing that seems to fix it, temporarily, are loading an app that properly instantiates a high-resolution video stream like LogiTune or even the Logitech Gaming Software, which is what I was using previously as a workaround. 

     

    So for now I have to launch my zoom meeting, turn on my video in zoom, then go to Logi Tune and open it so it shows its own video preview, which kicks the video stream into actual high def. I have to do this every time I toggle the video in Zoom or whenever I join a new call. 

     

     

    Newcomer
    November 23, 2021

    Update : @jakemauer above is correct. Same thing is happening to me. Opening LogiTune in parallel to Zoom is a bandaid solution. I wonder when Zoom devs can fix this.

    Newcomer
    November 27, 2021

    I have this issue too, and have found a temporary workaround completely by accident. As I was trying to figure this problem out while in Zoom I happened to check out FaceTime and noticed it would correct the Zoom image.

     

    1) Have Zoom open and your external webcam active.

    2) Open an app that uses the external webcam, such as FaceTime or Photo Booth.

    3) Swap between the MacBook's built in camera and the external webcam.

    4) Go back to Zoom.

     

    Apparently, activating HD in another app seems to give Zoom a kick in the pants. I say this is temporary because if you turn off your camera you have to repeat the process.

     

    Add this problem to the USB-C hubs not working and Calendar being incredibly slow when using Exchange accounts and I am now following 3 different bugs that have all cropped up since "upgrading" to Monterey. I deliver online training for a living. The Zoom issue is not insignificant to me. I may have to reinstall Big Sur.

    Newcomer
    December 13, 2021

    This is not resolved at all.

    Some strange work-arounds that make zoom crash more often than not (like using another app to force zoom into HD mode).

    I can toggle HD mode in zoom, but it just looks dark and blurry. If i open any other video app. it works just fine. 

    Newcomer
    December 14, 2021

    @RR2 Can you remove the "accepted solution" please? It isn't a solution at all, nothing has been fixed, its just a hack.