Alternative Host not Working

[Rosanna3030]

I'm the owner/admin for our company's Zoom account and I regularly schedule Zoom meetings. Adding an alternative host has become impossible to set-up and I have to start the meeting and hand over the controls.  They have a business license and their email address added to the alternative host section.  

It has not worked. Looking for a solution as this is has become problematic in our busy schedules.

Thanks.