Alternate host from same Zoom "organization" - cannot make them alternate host | Community
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T
Newcomer
theadampierce
Newcomer
February 24, 2022
Question

Alternate host from same Zoom "organization" - cannot make them alternate host

  • February 24, 2022
  • 4 replies
  • 0 views

I did the "link master-sub" step in the below link and we now have an organization together.  However the article talks about items under "more settings" that are not there.  All I have under "more settings" is 

"Show "Pair with Room" feature on Zoom client"

 

https://support.zoom.us/hc/en-us/articles/4403249620493

    4 replies

    Bort
    Employee
    Bort
    Employee
    February 24, 2022

    Are you 100% sure that you are in a master/sub-account setup? These are not very common and a likely reason you don't have this setting. 

    T
    Newcomer
    theadampierceAuthor
    Newcomer
    February 24, 2022

    I will double check to be sure.  My real goal is to allow an alternate host to a recurring meeting.  My friend has a paid Zoom account, just like I do.  The fact I cannot easily make another paid user an alternate host seems rather arbitrary to me, as if someone dreamed up a restriction for some strange (revenue?) reason......Will double check and advise.

     

    Bort
    Employee
    Bort
    Employee
    February 24, 2022

    I can assure you there is an actual technical reason behind the current restriction, but you can certainly submit any product feedback through the Zoom Feedback form, which is the official way to share any feedback or feature requests with the Zoom team. 

    T
    Newcomer
    theadampierceAuthor
    Newcomer
    February 24, 2022

    Confirmed.  We have the organization all setup and he accepted the request per the instructions

     

    Bort
    Employee
    Bort
    Employee
    February 24, 2022

    You've linked the organizations, but are your two accounts in a master/sub-configuration? The master account would have a Sub Accounts option under the Account Management section of the web portal: 

     

    T
    Newcomer
    theadampierceAuthor
    Newcomer
    February 25, 2022

    I do not have the noted "sub accounts" section, though the Zoom article link I provided claims to be providing the noted instructions.  Any suggestions on what to do?

    Bort
    Employee
    Bort
    Employee
    February 25, 2022

    If you don't have the Sub account section, then you are not in that account configuration and thus unable to use this feature. 

    T
    Newcomer
    theadampierceAuthor
    Newcomer
    February 25, 2022

    I don't doubt that, but as I mentioned before, I have followed the directions very carefully, despite their complexity to do what should be a very simple thing (i.e. let someone else host your meeting).  The provided Zoom instructions did not work.  What to do now?

    T
    Newcomer
    theadampierceAuthor
    Newcomer
    March 1, 2022

    Bort - I am very open to doing something other than what Zoom provided as instructions to get in the appropriate account config.  Just need to know what to do.  Thx

     

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