All of my recurring meetings disappeared today but are still accessible via phone app only | Community
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Newcomer
June 29, 2023
Solved

All of my recurring meetings disappeared today but are still accessible via phone app only

  • June 29, 2023
  • 35 replies
  • 3 views

I have 8 to 10 recurring meetings, a few of which I have used since 2019. All of my recurring meetings disappeared today. I last used one yesterday.

 

I use the desktop zoom app, so I logged in to web to see if my meetings were visible in my account on web. They are not there.

 

I then followed the support page instructions to "Recover" a meeting (this recovers a meeting that was deleted), but I am not presented with the "Recover" option in the expected place.

 

I created a new recurring meeting and it shows up in my account in the desktop app and on web, whereas all my old recurring meetings are just gone. There is nothing in "Previous" and they are not in "Meetings."

 

Did this happen to anyone else today??

 

NEW INFO that I discovered right before posting: I am able to see all my existing recurring meetings on my Android phone app, including the new one I created today. PLEASE HELP. What is happening?

 

EDIT: Now, I can see my older recurring meetings on web, but I cannot see them on my desktop app (Windows), which is where I most need access to them.

 

EDIT 2: I updated the new meeting to be a recurring meeting with "No Fixed Time" and I cannot see it on my desktop app at all anymore. All of the meetings are recurring with "No Fixed Time." This is the root of the problem. What is the fix?

Best answer by ZoomVA

I'm so sorry for the inconvenience this has caused! We are in the process of reverting this change. In the meantime, I recommend updating your Zoom desktop client to version 5.15.3 and then locating your recurring meetings from the Meetings tab in the Anytime Meetings drop-down arrow. We have a new support article about this issue and will keep it updated with new information as it becomes available.

35 replies

Newcomer
July 14, 2023

Everyone, GOOD NEWS! The Zoom developers reverted the change. The support people wrote to me to tell me, and I've confirmed it - see this screenshot, with the Home and Meetings tabs back to normal and all the recurring meetings happily accessible.

If your installation didn't automatically update, check for updates manually.

Newcomer
August 7, 2023

They don't seem to care...I've lost clients because they have the credentials for the recurring meetings and I don't.

Newcomer
August 7, 2023

LeePost18, they care just fine - I was actually impressed by how quickly they responded. When they discovered the problem, they immediately reverted the change and released another update. So all you need to do is update your Zoom app.

Newcomer
August 7, 2023

 I just updated....not there.  

 

Newcomer
August 7, 2023

Did you try the fixes that the folks above in our community recommended?

Newcomer
November 18, 2024

Why hasn't Zoom explained these changes to its users? Basic good practice in communication. Disappointing.

Newcomer
December 8, 2024

I have found my recurring meetings have been moved to the very end of my meeting list. If you scroll down to the bottom of your scheduled meetings it gives you the ability to go to the very last page of your currently scheduled meetings. On the very last page, all recurring meetings are listed.

Newcomer
December 9, 2024

You are right. Thanks