Newcomer

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All of my recurring meetings disappeared today but are still accessible via phone app only

Forum|Forum|2 years ago
June 29, 2023
35 replies
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I have 8 to 10 recurring meetings, a few of which I have used since 2019. All of my recurring meetings disappeared today. I last used one yesterday.

I use the desktop zoom app, so I logged in to web to see if my meetings were visible in my account on web. They are not there.

I then followed the support page instructions to "Recover" a meeting (this recovers a meeting that was deleted), but I am not presented with the "Recover" option in the expected place.

I created a new recurring meeting and it shows up in my account in the desktop app and on web, whereas all my old recurring meetings are just gone. There is nothing in "Previous" and they are not in "Meetings."

Did this happen to anyone else today??

NEW INFO that I discovered right before posting: I am able to see all my existing recurring meetings on my Android phone app, including the new one I created today. PLEASE HELP. What is happening?

EDIT: Now, I can see my older recurring meetings on web, but I cannot see them on my desktop app (Windows), which is where I most need access to them.

EDIT 2: I updated the new meeting to be a recurring meeting with "No Fixed Time" and I cannot see it on my desktop app at all anymore. All of the meetings are recurring with "No Fixed Time." This is the root of the problem. What is the fix?

Other

Best answer by ZoomVA

I'm so sorry for the inconvenience this has caused! We are in the process of reverting this change. In the meantime, I recommend updating your Zoom desktop client to version 5.15.3 and then locating your recurring meetings from the Meetings tab in the Anytime Meetings drop-down arrow. We have a new support article about this issue and will keep it updated with new information as it becomes available.

Show previous replies

M

MM_A

Newcomer

Yup, issue is solved by another update ... at least on the Mac

H

Harperchild

Newcomer

This is completely terrible, for a service we pay for. Does anyone know how we feed back... presumably they can change it if we ask clearly enough.

O

OsakaWebbie

Newcomer

Jumping on this thread to say "me too" - I can see my recurring meetings on my phone and via browser at https://us02web.zoom.us/meeting#/upcoming , but not in the Windows app, which is how I always use Zoom. Hopefully it will be solved soon.

F

Frank_TB

Community Champion | Customer

Hello,

Although this community forum is useful, the best way to get traction on an issue is through Zoom's official feedback process.

"Zoom welcomes your ideas, requests or comments about Zoom".

Submit your feature request or complaints here;
https://zoom.us/feed

Regards
If my reply helped, don't forget to click the accept as solution button!

O

OsakaWebbie

Newcomer

Good suggestion, Frank. Another thing those of us with Pro accounts can do is submit a support ticket about this - I just now did that.

D

desta701

Newcomer

This has happened to me today. When I log in on my laptop, the home button is missing, and the meetings button opens with what was formerly the home screen, so my guess is the meetings button has somehow been edited out of the app and replaced by the home button. Initially, I wasn't able to view my meetings on the website platform. They have now been restored to that platform but still no sign of restoration within the laptop app. Is there anyone out there who has had this problem and has been able to resolve it?

T

twopettits

Newcomer

When I updated the zoom program there was a button saying "anytime meetings" on the home screen, that made my recurring meetings show up. I had to manually update, despite having auto update on all my devices. Hope it helps

D

desta701

Newcomer

Thank you for this. I have now manually updated Zoom (this option was not available when I first logged in) and can see the "anytime meetings" button, and clicking it does bring up my meetings. However, because the side panel in which they appear is not re-sizable, with many of my meetings similarly labelled with the main distinguishing factor being the ID which appears at the end, I am unable to distinguish which meeting is which. This is so frustrating.

E

Ebmusicpiano

Newcomer

I just lost all my recurring meetings and Zoom has the audacity to have absolutely no help for a paying customer. I’m done with Zoom. Always a problem and NO customer support whatsoever. Worthless.

H

Harperchild

Newcomer

Hopefully you now know to update zoom, so you get the icon for 'recurring meetings' on the computer app.

Are you able to tell me, please, how you are able to create more recurring meetings? I can no longer find that option. thanks.

R

rhodgson

Newcomer

I can't find it anymore either, and use it for all of my meetings.

O

OsakaWebbie

Newcomer

I see what you guys mean. In the scheduler, instead of a simple checkbox "Recurring", it seems to insist on a specific date and recurrence frequency, which is not what I'd want. The documentation on the Zoom website has not yet been updated to reflect the new interface, so that's no help. Yesterday I submitted a support ticket for the OP issue, so when they reply (no doubt telling me to update), I'll ask them how to create an "anytime meeting".

R

rhodgson

Newcomer

I couldn't see my recurring meetings on any platform. Update fixed it, but an update caused the problem. Luckily I wasn't about to start a meeting when I discovered it. Makes me look unprofessional when things like this happen. Zoom, get your act together! This is a paid service and should work properly.

M

MichelleMeech

Newcomer

I decided to uninstall Zoom and download it again. Now, on the right-hand side, I have a link for "Anytime Meetings." All of my rooms are listed there now.

ZoomVAAnswer

Community Manager

I'm so sorry for the inconvenience this has caused! We are in the process of reverting this change. In the meantime, I recommend updating your Zoom desktop client to version 5.15.3 and then locating your recurring meetings from the Meetings tab in the Anytime Meetings drop-down arrow. We have a new support article about this issue and will keep it updated with new information as it becomes available.

D

dan-in-seattle

Newcomer

Thank you. Yes, I just saw that they are now back in "Meetings" after having disappeared from there a couple of days ago! Now they have disappeared from the calendar panel. Thank you for fixing this issue!

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