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All of my recurring meetings disappeared today but are still accessible via phone app only

Forum|Forum|2 years ago
June 29, 2023
35 replies
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I have 8 to 10 recurring meetings, a few of which I have used since 2019. All of my recurring meetings disappeared today. I last used one yesterday.

I use the desktop zoom app, so I logged in to web to see if my meetings were visible in my account on web. They are not there.

I then followed the support page instructions to "Recover" a meeting (this recovers a meeting that was deleted), but I am not presented with the "Recover" option in the expected place.

I created a new recurring meeting and it shows up in my account in the desktop app and on web, whereas all my old recurring meetings are just gone. There is nothing in "Previous" and they are not in "Meetings."

Did this happen to anyone else today??

NEW INFO that I discovered right before posting: I am able to see all my existing recurring meetings on my Android phone app, including the new one I created today. PLEASE HELP. What is happening?

EDIT: Now, I can see my older recurring meetings on web, but I cannot see them on my desktop app (Windows), which is where I most need access to them.

EDIT 2: I updated the new meeting to be a recurring meeting with "No Fixed Time" and I cannot see it on my desktop app at all anymore. All of the meetings are recurring with "No Fixed Time." This is the root of the problem. What is the fix?

Other

Best answer by ZoomVA

I'm so sorry for the inconvenience this has caused! We are in the process of reverting this change. In the meantime, I recommend updating your Zoom desktop client to version 5.15.3 and then locating your recurring meetings from the Meetings tab in the Anytime Meetings drop-down arrow. We have a new support article about this issue and will keep it updated with new information as it becomes available.

D

ddlpc

Newcomer

It just now happened to me too. I went to add a new recurring meeting, no fixed time and ALL my other meetings have been erased. No option to undelete. No response from support.

D

ddlpc

Newcomer

time stamp on my post above is incorrect. by 3 hours. I posted at 11:22 am.

B

Bcountess

Newcomer

The audio on my recurring meeting link doesn't work anymore to where I cannot hear the other participants and they can't hear me so I have to send them a brand new meeting link.

J

Jennin

Newcomer

The disappearing recurring meetings happened to me on both my desktop and laptop today. They were there on the web version. I updated the software on both machines and can now see them on one machine but not the other. They showed up on my cellphone. The cellphone app needed updating too and after updating I could still see those meetings on that app. What on earth is happening?

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Bcountess

Newcomer

This is what I was able to do (after a week of not knowing how to fix the issue). Go to your Zoom account and go to the settings for your Personal Meeting Room under "Personal" and then "Meetings". Under the "Audio" section, select both "telephone and computer audio".

Good luck!

L

Lee7

Newcomer

Afraid that didn't;t work for me. Still no recurring meetings. Or any screen that shows meetings.

A

Awoodall

Newcomer

Were you able to resolve this issue? I’m experiencing the same problem and apparently paid accounts don’t receive live customer service.

G

guitarsean

Newcomer

Same. New update broke my recurring meetings.

G

guitarsean

Newcomer

I also just tried to create a new recurring meeting and it isn't saving it in the app at all.

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Bcountess

Newcomer

This is what I was able to do (after a week of not knowing how to fix the issue). Go to your Zoom account and go to the settings for your Personal Meeting Room under "Personal" and then "Meetings". Under the "Audio" section, select both "telephone and computer audio".

I went to this post and it worked like a charm:

https://community.zoom.com/t5/Meetings/Unable-to-use-computer-audio/m-p/37651

Sometimes you have to phrase your search in different ways to find the answer.

Good luck!

B

Bcountess

Newcomer

This is what I was able to do (after a week of not knowing how to fix the issue). Go to your Zoom account and go to the settings for your Personal Meeting Room under "Personal" and then "Meetings". Under the "Audio" section, select both "telephone and computer audio".

Sometimes you have to phrase your search in different ways to find the answer.

Good luck!

D

ddlpc

Newcomer

UPDATE - resolved this issue

I can add recurring no fixed time meetings if I add the meeting from the main zoom page (not from the desktop icon that connects me to my list of meetings.)

If you add a recurring meeting and put in dates out of desperation ( I did this at first), all the specific time meetings will list and under that will show up your recurring, no fixed time meetings. It might be a LONG scroll down to find them!

Here are the instructions sent by the support folks

Sign in to the Zoom web portal. which for me is https://us06web.zoom.us
In the navigation menu, click Meetings.
Click Schedule a Meeting.
Below the Time Zone option, select the check box next to Recurring meeting.
Edit the following recurrence options:
If registration is required and the meeting is recurring, specify one of the following options
Click Save.
Finish selecting the meeting options and click Schedule.

W

wiseheartpdx

Newcomer

"If you add a recurring meeting and put in dates out of desperation ( I did this at first), all the specific time meetings will list and under that will show up your recurring, no fixed time meetings. It might be a LONG scroll down to find them!"

THANK YOU for this!!!

O

OsakaWebbie

Newcomer

@wiseheartpdxThere is no longer a need for any of the workarounds explained here. In mid-July the Zoom developers reverted the change that caused the original problem. If you're still not seeing the Meetings tab, you need to update your Zoom client software.

F

Fivepoints

Newcomer

I use to be able to navigate this by clicking on the "meetings" in the Zoom application however it appears Zoom has changed the desktop app (i'm on a mac) to call "recurring meetings" as "anytime meetings" and sits on the left hand side of application navigation screen as a drop down menu....