All of my recurring meetings disappeared today but are still accessible via phone app only | Community
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priestess
Newcomer
June 29, 2023
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All of my recurring meetings disappeared today but are still accessible via phone app only

  • June 29, 2023
  • 35 replies
  • 3 views

I have 8 to 10 recurring meetings, a few of which I have used since 2019. All of my recurring meetings disappeared today. I last used one yesterday.

 

I use the desktop zoom app, so I logged in to web to see if my meetings were visible in my account on web. They are not there.

 

I then followed the support page instructions to "Recover" a meeting (this recovers a meeting that was deleted), but I am not presented with the "Recover" option in the expected place.

 

I created a new recurring meeting and it shows up in my account in the desktop app and on web, whereas all my old recurring meetings are just gone. There is nothing in "Previous" and they are not in "Meetings."

 

Did this happen to anyone else today??

 

NEW INFO that I discovered right before posting: I am able to see all my existing recurring meetings on my Android phone app, including the new one I created today. PLEASE HELP. What is happening?

 

EDIT: Now, I can see my older recurring meetings on web, but I cannot see them on my desktop app (Windows), which is where I most need access to them.

 

EDIT 2: I updated the new meeting to be a recurring meeting with "No Fixed Time" and I cannot see it on my desktop app at all anymore. All of the meetings are recurring with "No Fixed Time." This is the root of the problem. What is the fix?

    Best answer by ZoomVA

    I'm so sorry for the inconvenience this has caused! We are in the process of reverting this change. In the meantime, I recommend updating your Zoom desktop client to version 5.15.3 and then locating your recurring meetings from the Meetings tab in the Anytime Meetings drop-down arrow. We have a new support article about this issue and will keep it updated with new information as it becomes available.

    35 replies

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    M
    Newcomer
    Melmiller8
    Newcomer
    July 11, 2023

    It happened to me, too.  Frustrating that Zoom is not responding to this issue promptly.  Thanks for suggested solutions.  Not great customer service for my business to have to send new Zoom links to all of my recurring meeting clients.  Terrible customer service on Zoom's part.

      L
      Newcomer
      Lee7
      Newcomer
      July 11, 2023

      Yep, same here.

      P
      Newcomer
      phildlh
      Newcomer
      July 11, 2023

      Same issue here, and I don't have the link that some people seem to have that says 'anytime meetings'.  I'm on a Mac and can't find any way of accessing the recurring meetings I had set up for all my clients. This is really frustrating.

      T
      Newcomer
      ToniO1
      Newcomer
      July 11, 2023

      My Zoom has done the same thing as all of the comments indicated. No way to obtain my recurring meeting. Also, I do NOT like the new scheduling system. This will cause a lot of extra work on my part as well as my clients. 

       

        A
        Newcomer
        aanw2c
        Newcomer
        July 11, 2023

        Also had this extremely frustrating experience (which is becoming more and more common with Zoom these days...) and it took me a while to troubleshoot. I also wasn't seeing this "Anytime Meetings" option. This is what helped me solve this on a Mac.

         

        • I went into the "zoom.us" dropdown menu and clicked "Check for Updates..."

         

        • After installing the latest version, I was able to see "Anytime Meetings" and recover my recurring meetings.

         

        Hope this helps a few other people.

          A
          Newcomer
          Athena17
          Newcomer
          July 12, 2023

          Thank you for this tip. Like all of us here, my professional activity on the paid account was seriously disrupted by- what I hope was- this glitch. 

          I have followed your advice and it seems to be OK. 

          Cheers

            F
            Newcomer
            FionaG
            Newcomer
            July 12, 2023

            Aaagh. Nightmare. What is going on. Likewise, all my recurring meetings that I set up for each of my psychotherapy clients have disappeared. Really poor service from Zoom. I'm thinking about moving to another platform as Zoom is becoming 'not fit for purpose' anymore. 

              R
              Newcomer
              rhodgson
              Newcomer
              July 12, 2023

              I agree, thinking of changing platforms. This is unacceptable.

                A
                Newcomer
                Athena17
                Newcomer
                July 12, 2023

                Same here. All recurring meetings gone. It is an absolute nightmare. Where is the support??? Can someone recommend other platforms 🙏🙏🙏😲. 

                  P
                  Newcomer
                  penelopeward
                  Newcomer
                  July 12, 2023

                  I don't know if this will help. I had to log in again, go to My Account,  choose Personal then Scroll down to Meetings. All my recurring meetings are there.  Completely different format from before and extremely user unfriendly to access.

                    B
                    Newcomer
                    BrigittaB
                    Newcomer
                    July 13, 2023

                    Many thanks, Penelope, it really helps!!!

                    (Yet I am annoyed that costumers are expected to find out themselves and share and find the essential info for using the software...)

                    T
                    Newcomer
                    TS11
                    Newcomer
                    July 12, 2023

                    Almost all my many meetings are recurring (98 percent) and any "workaround" will inevitably add extra time, effort and complexity. As such there is only one alternative - another provider (however much I have valued zoom in last couple of years). Some companies like to self-destruct....

                      F
                      Newcomer
                      FionaG
                      Newcomer
                      July 12, 2023

                      I've now discovered that if I go in via my browser (rather than via the app on my pc) I can still see all my recurring meetings. It's a bit of a pain having to go this route, but at least they're still there. Next to see if I can set up anytime recurring meetings this way. 

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