Newcomer

Question

Alexa Show 8 no longer supports "Alexa join my Zoom meeting" command

Forum|Forum|2 years ago
June 9, 2023
16 replies
5 views

Up until about 2 weeks ago, the Alexa Show 8 units would connect to a scheduled Zoom meeting by just saying "Alexa, join my Zoom Meeting". Now, Alexa responds with "try asking me to open Zoom on a device that supports Zoom". Why has support for this feature been broken? I have 3 elderly, blind, or handicapped individuals in our congregation who rely on this simple command. Typing in the meeting ID and passcode is impossible for them, so this has been a huge loss. There also seems to be some change to the ability to link Zoom to their gmail calendar. Are the new instructions detailed somewhere? All 3 of these units are registered in my name, but it now appears that I can only link them to MY gmail calendar, not theirs. If I try to link to their gmail calendar it gives me some kind of permissions error. Is that true also?

D

Don2065

Newcomer

Have you found any answers to this question? I have the same issue for a member or my congregation.

G

George6421

Newcomer

We are having the same issues for about 2 weeks. I hope this will be resolved. This was working great for my 90 year old mom. We have a weekend and a mid week meetings and it was running perfectly for her until now.

K

keydiverAuthor

Newcomer

I don't have any easy way to contact Zoom Support, so I posted it here, hoping they can track down the problem. Do they still support Zoom on the Alexa Show 8 and 10, or don't they? Who broke it, Amazon Alexa or Zoom? A lot of elderly and infirm ones are going to be missing meetings unless we can get this resolved.

K

keydiverAuthor

Newcomer

What does work yet is saying "Alexa, open Zoom". Then, you can tap on the Join button, tap on the down arrow in the meeting ID box, select the Meeting ID from a previous meeting, and then you have to manually enter the passcode. This is too much for most of them to handle, especially the ones with memory issues.

Z

ZQ2

Newcomer

I don't understand "you can tap on the Join button, tap on the down arrow in the meeting ID box..." since I don't find a down arrow in the meeting ID box-- which has no symbols at all. I may well be missing something. That would be easier than entering all those digits but so far I don't see the arrow.

Z

ZQ2

Newcomer

Yes, tell Alexa to open Zoom, tap on join, type in the meeting ID manually the first time, along with the passcode, to join the meeting. Then, the next time you go to join there should be a down arrow you can tap, which will show the previous meeting ID. Select it, and then you still need to manually enter the whole passcode.

Thanks for your tolerance. I have tried several times. I join a meeting— as a guest— by keying in meeting if & pw, then join the meeting and then leave & return to echoShow homepage. Return to zoom. Request “join “. There’s no arrow. Is that a bad sequence?

E

epre001

Newcomer

I have the same problem with 3 members of my church's Alexa devices. t looks like it is possible to start the zoom meeting for the elderly person by going to My Settings in the web browser Zoom account, going to Collaboration Devices, clicking Launch Controller and then clicking Join Meeting. It starts the meeting on their Alexa device without them having to do anything.

K

keydiverAuthor

Newcomer

I tried that just now on an Alexa Show 8, but the unit comes up as "offline" until you say "Alexa, open Zoom". Is there a way to bypass that, or am I missing something?

Z

ZQ2

Newcomer

Same symptoms, exactly. And I don't understand Alexa's oral reply from the Echo Show. Alexa is suggesting an alternative, but what that alternative is... I cannot fathom. Why has it quit working and is there hope for return?

Z

ZQ2

Newcomer

If Alexa can't open a meeting-- as it formerly did and the documentation still says it will-- what is Alexa asking me to do when Alexa replies, "try asking me to open Zoom on a device that supports Zoom" ? Does Echo Show support zoom or not?

Y

yolanday

Newcomer

I'm having the same problem with my Amazon Echo Show 8. It was working fine about a month ago and now she can't find or do anything with Zoom commands.

Here's what I get:

Alexa, open Zoom --> That video service is not yet available on this device"

Alexa, open Zoom meeting --> Hmm I don't know that

Alexa, join Zoom meeting --> Sorry, I'm not sure about that.

Any advice???? I've tried all the things above that people have said.

E

Eliot

Community Super Champion | Partner

please review the zoom support article below. maybe what you request has to be exact.

Getting started with Zoom on Echo Show – Zoom Support

thanks, eliot

Y

yolanday

Newcomer

Hi Elliot, appreciate your speedy reply and desire to help. I already read that article and tried all those prompts. I just updated my Echo Show 8 software (didn't know you can/had to do that) but it didn't change anything.

Yolanda

E

Eliot

Community Super Champion | Partner

hi keydriver,

not sure which version of amazon alexa you have.

maybe the problem is the latest amazon alexa version for ios 2.2.540769.0 which came out about 1 week ago or maybe this version will fix the issue.

if you have alexa app version other 2.2.540769.0, you might consider updating from the app store.

as you mention, it may also be a zoom client issue. you may want to completely remove zoom client by using zoom clean and then reinstalling the latest client 5.14.11.

Uninstalling and reinstalling the Zoom application – Zoom Support

thanks, eliot

Z

ZQ3

Newcomer

Zoom seems to be working OK on the computers run by the meeting host. Problem is with joining from an Echo Show by requesting Alexa to make the join, which Alexa formerly does but does now denies having that capability. Is it possible to "remove zoom client" from the Echo Show, and then reinstall it? It would seem the Echo does not even have a zoom client. Or help us understand how to kill and resuscitate it. The cited article does not.

G

George6421

Newcomer

We have the Amazon Echo Show 8. We never installed any app or anything. We used to just say " Alexa open Zoom meeting " and then say the meeting ID and than tell Alexa the password. Simple as can be for my 90 year old mom to stay connected with all the meetings. I hope she will be able to do this again soon.