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AirPods Won't Work In ZOOM

Forum|Forum|2 years ago
February 19, 2023
29 replies
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I have tried all ZOOM troubleshooting and I have called Apple, however, my AirPods won't connect to ZOOM meetings. They connect on EVERYTHING else on my MAC and work great, but I need them in use for my ZOOM meetings and they WILL NOT CONNECT even though it shows chosen microphone AirPods, etc. Any ideas?

Best answer by MGSR

I'm having the same issue - in fact, when i test speaker/microphone, I SOMETIMES hear a sound for a second and then it's like Zoom actively blocks my airpods pro. I'm using Zoom Version: 6.3.6 (56144), Windows 11 Enterprise. have no other problems listening or speaking into airpods for any other app

Please update your Zoom app to the latest version, 6.4.0, or uninstall and reinstall it to ensure you have the most recent release. This update includes the added feature of syncing your AirPods' buttons for enhanced functionality.

J

Jing

Community Champion | Employee

Hi RockiesWoman

Thank you for sharing your issue.

Could double check your bluetooth device during the Zoom Meeting?

I have my screenshot that shows my Airpods connected the meeting without issue.

If you choose the correct device during the meeting it will work.

Please double check again.

Jing

E

emilyej

Newcomer

The key here is to not mess with the Bluetooth settings for the MacBook, but within Zoom preferences, audio, as Jing has shared here in the image.

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gingub

Newcomer

I am having the exact same issue - i have done all the troubleshooting, tested on two different pairs of airpods. airpods work for all other things on computer, they work in audio testing within zoom, they show as connected under audio pull down for meeting - but the minute the meeting starts - they will not work - they are saying that zoom is using the airpods in the pulldown you show above as well - neither input or output work. Apple says it should be looked up as a zoom issue - any new advise?

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RockiesWomanAuthor

Newcomer

No one has helped me yet. I cannot figure it out. I hope you find the solution as well.

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lindakan

Newcomer

same problem with me, have u settled the problem, can teach me ?

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RockiesWomanAuthor

Newcomer

Sorry lindakan, nothing I have tried works and I still cannot utilize my AirPods with ZOOM.

W

willjoe2442

Newcomer

How to troubleshoot AirPods not working with Zoom
Test audio settings in Zoom. ...
Stop all other music or audio. ...
Disconnect Bluetooth headphones from all other devices. ...
Unpair and repair AirPods to your device. ...
Reset AirPods.
Connect to a different headset (USB recommended)
Additional support.

Regards,

Will

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gingub

Newcomer

mine finally like magic connected - but prior to that i found if i connected my input to headphones and output to computer or screen they worked - not as effective if you have to do a lot of talking but got me through some meetings

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KristenEwer

Newcomer

I have a similar trouble. The first two months I had my Airpods they connected and stayed connected fine with Zoom. About 2 months ago, they started dropping during Zoom meetings only, and have poor sound quality. My bluetooth headset doesn't have this problem, and my Airpods (pro gen 2) connect fine to everything else on my computer or phone. It's embarrassing to be in a meeting and all of a sudden not be able to communicate.

Zoom, can you please fix this issue? In researching what was happening and trying to figure out how to fix it, it looks like it's been a problem since 2021 with Airpods specifically with Zoom. Please help!!!

M

Mhuhta

Newcomer

I have also not been able to connect my Airpods for the last several weeks. Disconnected all other devices and reset airpods, They are working on other platforms in Windows just not Zoom.

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leerudd

Newcomer

I have the same issue where my airpods don't work regularly with zoom. They will work with every other application just fine with no issues. Do we know when Zoom will fix this bug (or do they even recognize they have an bug?)

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Tiffanypurple78

Newcomer

Did anyone find a solution for this? I am having the same issue. Airpods working perfectly fine on zoom up until a week ago. Now they won't connect when I am on zoom calls on my macbook. They work on all other devices and anything else I use on Macbook. Only Zoom they won't connect. I have tried removing Zoom from my laptop and reinstalling. I have also turned off bluetooth on other devices to see if that works. I am stuck. Can anyone help please?

C

checkshipment

Newcomer

tested two different pairs of AirPods. The AirPods function properly for all other computer activities. They work during audio testing within Zoom and appear as connected in the audio settings for the meeting. However, as soon as the meeting begins, they cease to function. Even in the dropdown menu above, Zoom indicates that it is utilizing the AirPods, but both input and output fail to work. According to Apple, this issue should be treated as a problem specific to Zoom. Do you have any new suggestions or advice?