AirPod sound issues | Community
Skip to main content
Newcomer
June 16, 2022
Question

AirPod sound issues

  • June 16, 2022
  • 13 replies
  • 0 views

I use a MacBook Pro (2015) and things were fine until I updated the software to the latest macOS Monterey. I teach classes on Zoom, my AirPods have now been making crackling and static noises for a few weeks. I hear the noise and unfortunately people listening to me talking also hear the same thing. At first it was only happening when I was sharing Spotify music in Zoom, it was like Zoom couldn't handle me using another application like a browser or Spotify without the sound becoming weird, but now it happens all the time no matter if I'm only using Zoom or other apps along with it, and sometimes the sound drops out completely so I can't hear anything (no music or people talking). Sometimes folks can still hear music I'm sharing (clearly, or static noise disrupting the music) but not my voice. I took the AirPods to Apple Store and they tested them, no problem with anything. They work just fine with all my devices except the combination of MacBook Pro + Zoom. SO FRUSTRATING. Anyone had this experience? Desperate for a solution, or it looks like I might just have to find a different platform than Zoom. 

    13 replies

    Newcomer
    October 20, 2023

    Also running into this problem. Sound works great for spotify, apple music, audio books, google meet, teams, gather, roam... every app i've used except for Zoom.
    Idk why Zoom has these audio issues with Airpods but it is really annoying.

    Newcomer
    April 24, 2024

    Hello everyone, replying hear to know if anyone has had any luck with this since posting?!

     

    I'm having similar issues to those described; cackling, popping sounds, people can't hear me, audio drops out but stays connected, and it happens pretty frequently (i.e. multiple times during a 2 hour call).

     

    This happens with Airpods Pro 2nd gen,  and additionally for me I've tried  with other bluetooth headphones (jabra elite active 65t, bose soundsport). Weirdly though I don't remember it happening with the other headphones until I bought and connected the airpods.

     

    Audio works fine when listening to music through laptop, and tbh I haven't tried to use them on zoom with my phone.

     

    From research, it seems like upgrading the MacOS doesn't help (I'm on a 2015 mbp with Moterrey 12.7.2 so reluctant to try this unless anyone else has had success. 

     

    Has anyone had any luck, or can offer any solutions or things to try?!

    Newcomer
    April 24, 2024

    Mine works if I turn off blue tooth on my nearby iPhone. It's such a hassle that I went back to Bose gaming headset for Zoom.

    Newcomer
    April 26, 2024

    Thanks for getting back to me. Gah, that doesn't work in my case. Stupid things.

    Newcomer
    September 30, 2024

    Same problem here in late 2024 and apple and zoom act like they have no idea what’s going on.

     

    my only fix has been to change the input to system microphone and output to the AirPods and the problem is instantly fixed.  Problem is though now we have to sit in front of the screen for mic to pick up the voice rather than being free like wireless is supposed to be.  So frustrating. I’m on zoom sessions 6 hours a day at work and it’s very limiting.