Admin Account not recording to the cloud for Admin view

[LauraB1]

I have confirmed that I have a team member set up as an Admin Zoom Account and her calls are recording in her account, but it's not uploading to the cloud account for admin to be able to review for QA purposes. I have confirmed the Account settings are set to "Record to Cloud", she has confirmed that she sees the "Record" icon when meetings are starting, and I have confirmed her Calendly meetings are scheduling to her Zoom account. What am I missing that could be the reason for her meetings not recording to the cloud? I am able to see everyone else's cloud recordings on our team, but hers.