cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Admin Account not recording to the cloud for Admin view

LauraB1
Newcomer
Newcomer

‎2024-07-09 10:59 AM

I have confirmed that I have a team member set up as an Admin Zoom Account and her calls are recording in her account, but it's not uploading to the cloud account for admin to be able to review for QA purposes. I have confirmed the Account settings are set to "Record to Cloud", she has confirmed that she sees the "Record" icon when meetings are starting, and I have confirmed her Calendly meetings are scheduling to her Zoom account. What am I missing that could be the reason for her meetings not recording to the cloud? I am able to see everyone else's cloud recordings on our team, but hers.

Topics:
0 Likes
0 REPLIES 0