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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Account locked for unknown reason

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JackieLong11
Explorer
Explorer

‎2022-05-28 02:52 AM

Hello Zoom team, I have a Pro package account, but today I received a message that code is disabled 1003. I only use it to teach my students, not do anything illegal. Why is my account locked? How do I unlock my account again, it affects my teaching and learning a lot. Please reply soon

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-05-28 10:54 PM

The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. Please submit a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new


Ray -- check out the GoodClix website.

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-05-28 10:54 PM

The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. Please submit a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new


Ray -- check out the GoodClix website.
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