Account Disabled

Forum|Forum|4 years ago
November 20, 2021
1 reply
2 views

My wife's professional zoom account is disabled. The only message received is "Account is disabled. Please contact your account owner or administrator." She is the sole user, is the account owner, there is no administrator.

Because the account is disabled she is unable to contact support because the first thing it asks is to sign in - which gets the message displayed above. - Catch-22 in action!

Question - how to break the loop and contact support to find out why the account is disabled and to correct it so she can continue to provide a telehealth service?

(tried the reset password option early on but that didn't fix the problem and is no longer an available option)

R

rn-zm

Community Manager

Hey @Ascidian99, when you signed up for your account were you sent a link from your company to sign up with? Or did you go to Zoom.us/signup? Just to ensure you weren't associated with another account and have disabled the account/ If prompt a specific error code as well, do you mind sharing that too?

Looking forward to your response! 😄

A

Ascidian99Author

Newcomer

sorry I don't get notifications of replies. No, signed up direct (not part of company & we are individual users - which is a pain when a prompt says "contact your administrator" when you are self-administered.) Support has obliterated the problem by removing and recreating the account. The problem that remains is that the radio button for screen sharing disappears as soon as anybody arrives in the waiting room - still working on that one.