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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Accidentally trashed deleted recordings - is there any way to recover?

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MiCreate
Explorer
Explorer

‎2024-04-12 04:59 AM

Hello, I recorded an important meeting a few days ago, but it was deleted as I was making storage space for my recordings. After. I deleted what I thought were only unnecessary recordings, I woke up remembering I must have also deleted the one important recording, and further trashing it after it was deleted. Is there any way for me to get that recording back or someone I can speak from Zoom who can help me retrieve it? I don't believe I have live contact as an option for my account.

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2024-04-14 11:18 AM

Welcome to the Zoom Community, @MiCreate.

 

Sorry, if the recording is not listed in your Trash Folder, there’s no way to recover it. Normally “deleting from trash” is not immediate, but does happen with 24 hours (usually less in my experience).  


Ray -- check out the GoodClix website or the Z-SPAN website.

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2024-04-14 11:18 AM

Welcome to the Zoom Community, @MiCreate.

 

Sorry, if the recording is not listed in your Trash Folder, there’s no way to recover it. Normally “deleting from trash” is not immediate, but does happen with 24 hours (usually less in my experience).  


Ray -- check out the GoodClix website or the Z-SPAN website.
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MiCreate
Explorer
Explorer
In response to Ray_Harwood

‎2024-04-17 08:43 AM

Thank you, Ray, and duly noted. I realized I saved myself this time and had actually downloaded the video! But, I will keep in mind that once something is deleted then subsequently trashed it cannot be retrieved. 

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