Accidentally send direct message to everyone | Community
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Newcomer
paulthistle
Newcomer
February 2, 2023
Question

Accidentally send direct message to everyone

  • February 2, 2023
  • 5 replies
  • 1 view

Was in a zoom meeting with 100+ people and tried to send a direct message to a participant and instead it sent a direct message to everyone. ie everyone got a direct message from me (distinct from a post from me to everyone). You can imagine the confusion. 

In the message log it listed no recipient just the word 'You' and the time. 

If it makes any difference the person I was messaging just has a 6 digit number as their name (the reason I was messaging them - to ask them to change it so we knew who they were)

Any ideas anybody?

      5 replies

      F
      Community Champion | Customer
      Frank_TB
      Community Champion | Customer
      February 2, 2023

      Hello,

       

      Send a private message

      If the host has enabled private chat, participants can communicate with each other privately in the meeting. Hosts can't see private chats between participants.

      1. While in a meeting, tap More 
         

         

        and then tap Chat
         

         

        .
      2. In the Send to: drop-down menu, tap the name of the participant you want to chat with directly.
      3. Enter your message in the chat window.
      4. Tap
         

         

        to send your private message.
        Your message will appear in the chat window indicated by a (Direct Message)notification above the message.

      Here’s a link to a Zoom support article with more information regarding private messaging:

       

      https://support.zoom.us/hc/en-us/articles/203650445-Chatting-in-a-Zoom-meeting 


      Regards

      P
      Newcomer
      paulthistleAuthor
      Newcomer
      February 2, 2023

      Thanks. Apologies for not being clear. I know how to send a direct message but don't understand why it didn't work this time and wondered if anyone else had experienced this apparent bug? I have reported it to Zoom. 

        B
        Newcomer
        bbradleypa
        Newcomer
        February 19, 2023

        This is happening for us as well.  Even when I sign out of my company account and use my personal account, my direct messages go to Everyone. 

        It has nothing to do with enabling direct messages.  

          B
          Newcomer
          bbradleypa
          Newcomer
          February 19, 2023

          And this is happening across everyone on our team.

          C
          Newcomer
          camilletuc
          Newcomer
          August 28, 2023

          I am having the same problem. On the screen it looked like I sent it to one person but others responded.

          F
          Community Champion | Customer
          Frank_TB
          Community Champion | Customer
          August 28, 2023

          Hello,

           

          If you are able I suggest you submit a ticket with Zoom support.

           

          (https://support.zoom.us/hc/en-us/requests/new)  


          Regards

          If my reply helped, don't forget to click the accept as solution button!

            G
            Newcomer
            grilledchee
            Newcomer
            January 10, 2025

            Yes! This only happens in large Zoom calls for me. I attend a big watch along on Zoom around Christmas with 50 to 100 people, and I'll send a message and then there's no response, come to find out I DMd someone in the chat. I'm not playing with the mouse, I'm not clicking anything, and I happened to look once before I started typing and once again my chat was set to DM a random person on the call. 

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