Accessing cloud recordings without a pro account | Community
Skip to main content
T
Newcomer
thejuands
Newcomer
August 18, 2021
Question

Accessing cloud recordings without a pro account

  • August 18, 2021
  • 1 reply
  • 6 views

Hello community!

I would like to know if it is possible to access a recording that I had on the coud even though I do not own a pro account anymore. If I pay again will I be able to access it? the recording was made in april 16th and I don't have my pro acc since june 6th. Any help will be appreaciated. Thank you so much

    1 reply

    Bort
    Employee
    Bort
    Employee
    August 18, 2021

    Hi @thejuands , 

    Yes, when you re-subscribe to your Pro account, your cloud recordings should still be available. If you don't see them immediately, refresh the Recordings page a few times. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.