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Accessing cloud recordings without a pro account

thejuands
Newcomer
Newcomer

‎2021-08-18 03:59 PM

Hello community!

I would like to know if it is possible to access a recording that I had on the coud even though I do not own a pro account anymore. If I pay again will I be able to access it? the recording was made in april 16th and I don't have my pro acc since june 6th. Any help will be appreaciated. Thank you so much

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1 REPLY 1

Bort
Zoom Employee
Zoom Employee

‎2021-08-18 04:03 PM

Hi @thejuands , 

Yes, when you re-subscribe to your Pro account, your cloud recordings should still be available. If you don't see them immediately, refresh the Recordings page a few times. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

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