Access to Zoom

[MassyAncona]

Whenever I try to access Zoom and enter my email address and password, a pop up appears saying that the session is over and need to access again. So basically it is impossible for me to access and start a meeting.

I have uninstalled and installed again, checked for any windows update, but the problem is still there.

Can anybody help me?

Thanks!

[lancetlc · Accepted solution]

Hey @MassyAncona 

Thank you for your post. Can you please try the following?

1. Clear Zoom Cache and Data (Most Likely Fix)

   • Sign Out: If you can get to a screen with a sign-in button, try clicking it and then explicitly signing out if that option is available.

   • Manually Delete Zoom App Data: This step often resolves persistent login issues that a simple uninstall/reinstall misses.

     • Close Zoom completely (make sure it's not running in the system tray).

     • Open File Explorer.

     • Navigate to your AppData folder: Type %appdata% into the address bar and press Enter.

     • Find and delete the Zoom folder inside the Roaming folder.

2. Check Your Time and Time Zone Settings

   • Incorrect date, time, or time zone settings on your computer can cause issues with security tokens (like the one that manages your "session").

   • Go to Windows Settings > Time & Language > Date & Time.

   • Make sure "Set time automatically" and "Set time zone automatically" are both turned ON.

3. Use the Zoom Web Client to Sign In First

   • Open your web browser and go to https://zoom.us/ and try to sign in there.

   • Once you are successfully signed in on the web, try opening the desktop app again and sign in. Sometimes the successful web session can reset whatever is blocking the desktop client.

4. Check Firewall/Antivirus (Less Common, but possible)

   • Temporarily disable your firewall or antivirus software and try logging in. If it works, you'll need to add an exception for the Zoom application in your security software. (Remember to re-enable them immediately after testing!)

5. Try a Different Network (If possible)

   • If you can, try connecting your computer to a different Wi-Fi network (like a mobile hotspot) to see if a router setting, proxy, or network security on your current connection is causing the issue.

Let us know if any of these steps work for you!

[MGSR]

Hi @MassyAncona!

Did you see the previous response from @lancetlc?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @MassyAncona!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!