Access Violation Error

[Lysterion]

Hey, i got a problem with my zoom client:

Everytime i start it up, it crashes caused by an unexspected error. The dump file says that it is caused by an access violation error in quartz.dll.

[Bri]

Hi there, @Lysterion! I'm so sorry you didn't receive a response to your post sooner. Are you still having this issue? If so, I would suggest removing and then re-installing the Zoom client. Let me know if that helps 🙂

[Slach]

I tried 5.7.0, 5.8.0, 5.8.3 version of zoom without any behavior changes

[Slach]

quartz.dll have `10.0.19041.746` version

[Dezo]

Hi there, suddenly I have completely the same issue. I've tried to update zoom, reinstall zoom, installed Windows 11 update. Issue is still there. I need zoom for the work.
<ExceptionAddress>0x7ffc2f8e30a5</ExceptionAddress>
<ExceptionModule>C:\Windows\System32\quartz.dll</ExceptionModule>
<ExceptionModuleBase>0x7ffc2f890000</ExceptionModuleBase>
<ExceptionModuleVersion>10.0.22000.1</ExceptionModuleVersion>
<ExceptionType>0</ExceptionType>
<ExceptionCode>0xc0000005</ExceptionCode>

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@Lysterion wrote:

Hey, i got a problem with my zoom client:

Everytime i start it up, it crashes caused by an unexspected error. The dump file says that it is caused by an access violation error in quartz.dll.

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[wertzer]

Can also confirm. I'm on Windows 10, and for seemingly no reason Zoom doesn't want to open any windows other than the main one. It instead opens up a crash dialog.

When I looked into the memory dump it outputs each time, it always involved quartz.dll

Not sure what's going on.

[Dezo]

Have you changed graphic card's drivers recently?
Quartz.dll is related to directx. What kind of GC do you have?

[DaedalusWONG · Accepted solution]

Same problem solved! (It took me hours to find out...)

You may have the "PowerToys" installed.

Its new function conflicts with Zoom.  i.e., "Video Conference Mute" (default: enabled).

Just disable it, you can resume Zoom as normal.

[Dezo]

You are the best!

Thank you very much!

[Slach]

thanks a lot for suggestion! yes, disable "Video Conference Mute" solve issue

[taplinsoftware]

YOU ARE A ROCK STAR!  Thank you - this fixed the problem!!!!!

[Slach]

https://github.com/microsoft/PowerToys/issues/13984
there is bug description

[willjoe]

Check your Internet connection.
Power cycle your devices.
Check for Available Zoom App Updates.
Reinstall the Zoom App.
Join in a Browser. 
Go into your Windows Firewall setting and change the TCP 6 and UDP 17 protocol to ANY.
Create a new Windows account.

Hope this helps