cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

About application running issue

ushanrashmika23
Explorer
Explorer

Hello,

I have an MSI gf63 laptop with i5 11th gen 4.5Ghz, 16GB RAM, and 512GB SSD.

In recent days zoom was struck and it gave a 'zoom is not responding error' message.

So I restarted Zoom then worked correctly again. It doesn't work continuously until the end of my meetings.

How can I solve this issue?

I have important meetings at next week.

I want to fix this as soon as possible.

1 ACCEPTED SOLUTION

ushanrashmika23
Explorer
Explorer

I installed a previous version of Zoom. It solved that problem easily.

View solution in original post

2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

Start with the classic choices. Uninstall and reinstall Zoom client. If that does not resolve the issue then you may have a corrupted OS. FYI, although i5 is a MINIMUM for participating on Zoom we always recommend an i7 for hosting Zoom.

ushanrashmika23
Explorer
Explorer

I installed a previous version of Zoom. It solved that problem easily.